Dear Sonos, (I’m cc’ing your forums with this support ticket text)
I’ve been patient about you totally ruining my living room setup due to the Arc changes you made. It’s been long enough. I’m sick of waiting. (Not to mention you EoL’d the ipod I used to tune the system with this dreadful update, but I can’t use the new iPad Pro I own - despite it having a complex microphone array.)
I’m a google guide (among other platforms) with literal millions of product and business review views, and I’m going to start giving you the feedback that you’ve earned.
What is your problem? Why can’t you revert the changes? Are you really so terrible at product management, customer experience and engineering that you can’t fix what you clearly have admitted to screwing up?
Seriously, we’ve spend many thousands of dollars for a product that sounds like an entry level Bose soundbar now. Please give me my money back, so I don’t have to start telling the internet who doesn’t already know know how bad you’ve screwed up. I’ve been patient and calm for long enough, it’s NFL season and I’m rightly miffed now.
Fix this trash, seriously. (Weirdo sonos fanboys please spare me the bootlicks.)
Disgusted Loyal Customer Losing Faith