When I try to upgrade to the Sonos 2 app on my Macbook Air (using Mojave), it downloads and then when it tries to install, I get a failed message every time. Any ideas?
Best answer by Ken_Griffiths
OK, here’s what happens. I click to update the Sonos controller. It downloads the new software (Sonos 2) just fine. Then when it tries to install I get this message: “The Sonos controller update failed. An unexpected error occurred. Please try again.” I don’t think that adds much to what I wrote the first time but there you have it verbatim. And of course I’ve tried again, many times with the same result.
I would perhaps try uninstalling the controller completely and then downloading the latest version from this LINK
On install choose the option to connect to the ‘existing system‘ and accept the firewall default setup settings, if prompted.
Hope that gets you back up and running with the latest software.