Recent Sonos update is broken on non-ASCII characters in file names


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It appears that the recent Sonos update, 13.1, is broken with regards to non-ASCII characters in files when updating the library. I have a job that daily generate 30 playlists, and the format of the name of the playlists is Pnn Artist - Albuim.m3u. They are located on a NAS from Synology that I have had for quite a few years.

For instance, there is a file of which the name is P05 - Järngustav - Tiden läker inga sår.m3u. But in the Windows controller, this appears as P05 - Jrngustav - Tiden lker inga sr.m3u. In the Windows controller I see a square with a cross in instead of the å and the ä. Another example is P23 Cicala Mvta - Live at 磔磔- 結成20周年記念.m3u. Here all Kanji characters comes out as question marks. And it is not only matter of prettiness; when I open the list, there is nothing there, and I can’t put it into the queue.

This was working without problem until yesterday, until it was broken. It obviously needs to be fixed - and fixed soon!

 

Corry P 1 month ago

Hi everyone,

 

Just wanted to let you all know that this issue has been resolved in the latest S2 update (13.3).

 

Please update your players and let us know if you continue experiencing this issue by contacting our customer care team via phone or live chat.

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After the update that came a few days I go, I don’t see this problem. Hopefully, this means that the issue has been fixed. But since it was only Sonos One SL that was affected, and I got a few more other players, it could also be that the scheduled updated moved to a different player after the installation of the new version.

 

Sonos confirmed in another thread that the recent update fixed this bug.

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After the update that came a few days I go, I don’t see this problem. Hopefully, this means that the issue has been fixed. But since it was only Sonos One SL that was affected, and I got a few more other players, it could also be that the scheduled updated moved to a different player after the installation of the new version.

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Hi everyone,

 

Just wanted to let you all know that this issue has been resolved in the latest S2 update (13.3).

 

Please update your players and let us know if you continue experiencing this issue by contacting our customer care team via phone or live chat.

Sonos doesn’t release any dates for fixes, which makes sense, as sometimes tracking down obscure issues doesn’t respond to calendar dates.

We know about them if/when they give release notes to us. Or if our personal testing confirms it’s been fixed, which has been more the case since the change last year in the person/policy regarding release notes. The new regime thinks less is more. 

I also have this problem. When will it be fixed?

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Thanks for the background. Why would they introduce a 'fix' to only one component?

Not only is this a massive step back in my opinion (as there are ways around the SMBv1 issue) but it now makes a rock solid Sonos experience unwantedly flakey.

I was seriously unimpressed to hear back from Sonos support today to let me know this is a known issue when yesterday the individual was happy to blame my Synology NAS! This individual was unable to give me an timescale for a fix but suggested I re-tag my music library! 

So not only was my time wasted investigating non-existent issues with my NAS but apparently I have to spend further time identifying and changing the metadata for my entire music library!

The main point here is that the way my artists, folders, files etc. are tagged IS CORRECT - Anders Trentemøller's surname is not Trentemoller so why should I re-tag my music to overcome an issue caused by Sonos? This is especially unwelcome advice when Sonos supports the correct character set when the music is not indexed using a One SL as the Associated Product.

Why introduce inconsistency into the ecosystem?  I've invested too much money and time into my Sonos system to 'lose' large chunks of my music library and I don't take being fobbed-off kindly. 

I also reject the implication by Sonos support that my time is of little importance of value and that I should spend it changing my music library so it works with a poorly regression-tested software release.

 

 

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The One SL has  different SMB stack than every other Sonos device. The speculation is that this is to finally fix the SMBv1 problem that NAS users complain constantly about for years.

Moral: be careful what you ask for.

This new stack is clearly broken, and as I assume Sonos did not create it, they have to wait for the owners of whatever package they picked up to fix it (I assume it is Samba, the old stack came from them and what a pain that was to integrate into the build system).

Or they could put back the old SMBv1-required stack.

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PS. I meant to mention that to find your Associated Product:

1. go to 'About my system' in your Sonos Controller (mobile or desktop)

2. note the IP address of your Associated Product

3. look up that IP address up from your list of Sonos components. If it's a One SL you will have the issue explained in my earlier post and may wish to force a change to a non-One SL component using my work-round.

To state the obvious, my work-around will not work if you system only comprises One SL(s).

As far as I'm aware, it is not possible to set a component as a static Associated Product and so, like for me when I woke up this morning, my Associated Product had changed back to one of my One SLs, which when I re-indexed my music library, made the artists and albums with international characters disappear again. I had to re-do my work-around and got the temporary fix.

A permanent fix is required to fully resolve this issue and I would imagine is a relatively simple fix to get indexing working correctly on a l One SL as it does across all other Sonos components. If Sonos drag their heals then I will be requesting Ones to replace my One SLs.

I hope this helps others.

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I've experienced the same issue where the artists and albums containing non-English characters e.g. Scandinavian we're not appearing in my music library, despite having been visible previously.  After lots of testing I can confirm that the issue has nothing to do with my Synology NAS and relates to Sonos systems where the Associated Product is a One SL.

I have 2x One SL in my system and one of these was my Associated Product. Each time I updated the music library I had lots of missing artists & their albums from artists such as Trentemøller.

After some testing, the following work around resolved the issue for me:

1. I powered off both One SL and restarted the Sonos Controller which forced a change to the Associated Product.

2. I then powered on both One SLs and manually updated my music library and the missing Artists and albums reappeared.

It is disappointing that this issue has been known about for a couple of months and Sonos have not yet provided a fix. Hopefully a fix will be provided very shortly.

I have contacted Sonos to ask them to let me know when this issue will be fixed or to arrange to replace my One SLs with Ones.

I hope this helps others in the short term and that Sonos provide a long-term fix.

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This morning the Sonos App was back to normal. I can now play titles containing non-English characters. Maybe performing a manual Music Library Update stops it working? There will have been an automatic update during the night.

Ken_Griffithis:

Having manually corrected the characters, did you re-index/update your library within the Sonos App?

 

I can’t speak for Harry, but why do you think that the non-English characters would be errors tthat need “correction”? They are certainly not an error in my collection!

I think we are perhaps at cross purposes here.. I haven’t mentioned anything about ‘errors’ in my post, nor did I ever suggest that anything needed correcting?

My post simply asks harrysmith0 if he had re-indexed his library after he stated he had ‘manually’ updated his library. I assumed by that he had altered some of the metadata characters that was causing his tracks to not play. If so he may have needed to re-index his library first, before attempting to play the ‘manually’ updated tracks once again.

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I tried disconnecting my Sonos One SL as instructed but I still get the error on other speakers. Is there a solution?

I manually updated the music library but it does not fix it for me.

Did you try reindexing after disconnecting the One SL?

I got a feeling that it might have spread to other players, since I had problem after the most recent update with manual updates from my Windows controller one day. But I did not have time to investigate it, and instead I disconnected my One SL pair, and since then the automatic reindexing has been working correctlyh.

Ken_Griffithis:

Having manually corrected the characters, did you re-index/update your library within the Sonos App?

 

I can’t speak for Harry, but why do you think that the non-English characters would be errors tthat need “correction”? They are certainly not an error in my collection!

I have this problem. I think it’s the same. None of my music will play if either the track name or the folder holding it contains a non-English alphabet character. I have loads like this.The sonos player correctly displays the names but when you ask it to play the track the Sonos Player says ‘Unable to play xxx  -the file xxx cannot be found.’

I tried disconnecting my Sonos One SL as instructed but I still get the error on other speakers. Is there a solution?

I manually updated the music library but it does not fix it for me.

Having manually corrected the characters, did you re-index/update your library within the Sonos App?

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I have this problem. I think it’s the same. None of my music will play if either the track name or the folder holding it contains a non-English alphabet character. I have loads like this.The sonos player correctly displays the names but when you ask it to play the track the Sonos Player says ‘Unable to play xxx  -the file xxx cannot be found.’

I tried disconnecting my Sonos One SL as instructed but I still get the error on other speakers. Is there a solution?

I manually updated the music library but it does not fix it for me.

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Now I have gotten two updates to Sonos since this thread - alas the problem is still there. I can work around by requesting a manual update of the music library - for some reason the scheduled one runs on one of the One SL. Too bad for those who only Sonos One SL and no other player.

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<Rampant speculation> so the SL has a different SMB stack than every other device? Perhaps it is a sign of a “modern” SMB implementation that will eventually support SMBv2 or v3? </RampantSpeculation>

 

<RampantIgnorance> No clue. </RampantIgnorance>

This is not strictly true, but more humorous than the standard “nothing to share” response. :grin:

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<Rampant speculation> so the SL has a different SMB stack than every other device? Perhaps it is a sign of a “modern” SMB implementation that will eventually support SMBv2 or v3? </RampantSpeculation>

 

<RampantIgnorance> No clue. </RampantIgnorance>

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<Rampant speculation> so the SL has a different SMB stack than every other device? Perhaps it is a sign of a “modern” SMB implementation that will eventually support SMBv2 or v3? </RampantSpeculation>

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When the app opens or reconnects, it says “Hello?” and whichever player responds “Hello” back first is the associated player. If the wired unit is busier than another player with other tasks (likely), then it may not be first responder.

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Thanks, Corry! Yes, I was guessing that it is something like that. Although, it’s a little funny that the Windows controller would associate itself with one of the SLs. Naïvely, I would like to think that it would hook up with the player that is wired to the network. But I guess that the Windows controller does not know those details.

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Hi @Erland Sommarskog 

I’m glad to have saved you some trouble!

When indexing, the player that’s “associated” with the controller (a chosen player that the controller app communicates with first) performs the index. Different controllers can have different associated players, so indexing from the app on another device may do the trick. Also, as you’ve experienced, if the associated player is offline then a new one will be chosen for that controller. 

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Thanks Corry for the update! I already had the One SL as the prime suspect. Based on snm18’s post, I disconnected the One SL last night, and this night the music index was updated completely. I had planned to do a few more tests to verify that they are the culprits, but thanks to you update I don’t need to.

As it happens, I don’t use my One SL much as they are in the kitchen where I don’t play that often. But nevertheless I’m looking forward to the next update which I hope will have the fix. (Based on the assumption that it is a regression. But maybe it is not? I only got my SLs a month ago, and maybe they became masters of indexing after the upgrade because of some shakeup.)

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It is equally broken if your NAS share is a Windows Server 2019 box.

 

FYI from debugging what filename the One SL is requesting, my guess is that it is scanning/indexing correctly in UTF-8 but sending the encoded name request as (I’m guessing) ANSI, which the fileserver perfectly reasonably cannot then find.

 

The work around is to start music on another (non-SL) speaker and bring the SLs into that group. The other speaker will be group leader and will request the correct filenames. You can then zero the volume on that speaker, leaving the SLs playing the music as desired but within that group.

ok, thanks for communication. We waiting :grin:

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Hi @Erland Sommarskog and others!

We are aware of this new issue and are working on a resolution. As yet, we do not have a time-scale for the fix.

This issue is affecting Sonos One SLs only. If you’re unable to index successfully, you may be able to by switching off any SLs. It also only seems to affect NAS shares (or as you’ve discussed in this thread, Linux).

Apologies for any inconvenience.

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