Answered

Nottifications is gone on android after system update.

  • 12 September 2020
  • 9 replies
  • 391 views
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Since receiving update from Oneplus on an Oneplus Nord this morning (10.5.7.AC01BA) the app won’t display the controls in the notifications area; notifications are “on” both in android settings and sonos app.

 

Found people with same problem on different Oneplus devices here => https://forums.oneplus.com/threads/issues-with-new-sonos-s2-app-on-7t-pro.1237688/

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Best answer by Simon B 12 September 2020, 16:59

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9 replies

Simon B
Userlevel 6
Badge +16

Hi @xlr23, thank you for reaching out and welcome to the community. We are aware that notifications are not working on OnePlus devices as expected when using it in the S2 app, and thanks for letting us know. Our engineering team is working to address the issue and it will be addressed in a future software update. The alternative as of the moment is using a non OnePlus device. Rest assured that we are doing our best to improve your experience with the app and Sonos products. I’ll send you a private message so once the issue is fixed, I can send you a message about it. 


If you have other questions with your Sonos products, feel free to reach out.

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X

Ok good to know it’s being investigated !; from reading oneplus forums this bug is present since early june at least.

 

Simon B
Userlevel 6
Badge +16

Hi @xlr23, thanks for the update, kindly subscribe to this thread so that you’ll be updated for any update about the issue. 

The Sonos community is always here to help.

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A
Userlevel 2

Hi is there an update in this issue? It's quite annoying. I used to be able to adjust the sound by just using the volume controls on the phone, or skip songs, without unlocking it but that's gone since a few months.

There has been a recent improvement on the alarm functions where the alarm screen now shows up again (and the time on the screen isn't stuck on the time of the alarm anymore), but no 'permanent' notification when something is playing in normal use. Make sure you add a OnePlus device to your QA testing! 😜

Simon B
Userlevel 6
Badge +16

Hi @alex67500, Thank you for reaching out and welcome to the community. Sorry to hear about the same issue that you’re experiencing. I checked with our specialists, and they are still waiting for updates and an internal resolution for this issue. We’ll keep track on this issue and give constant updates from our specialists.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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M

@alex67500 @xlr23 

This is fixed for me now after updating to S2 app to v12.2 , dated 02/11/2020.

I’m using a OnePlus 6T on OxygenOS v10.3.6

Simon B
Userlevel 6
Badge +16

Hi @mikevanoo, Thank you for reaching out and welcome to the community. Thanks for sharing this information. I hope everything would be fixed and all will work out fine with others. But as per our team, we are still waiting for a fix for this issue. It might be included on the most recent update. But everyone can try if it will fix this issue. 

If there is anything else I can do for you, please, don’t hesitate to let me know.

We're here to answer any further questions you have.

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A
Userlevel 2

I can confirm, the permanent notification is back, and I can use the volume buttons on the phone without turning it on, back to where we should be. Thanks! 

Simon B
Userlevel 6
Badge +16

Hi @alex67500, thanks for the update. I’m glad it worked fine already on your end. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

We're here to answer any further questions you have.

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