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new wifi router; now existing Sonos won’t connect

  • 12 October 2019
  • 15 replies
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Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos
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Best answer by ratty 12 October 2019, 19:51

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15 replies

https://support.sonos.com/s/global-search/new%20router

Nothing is working to connect to our new Wi-Fi router.  What can we do?

Nothing is working to connect to our new Wi-Fi router.  What can we do?

Cable just one Sonos device to the new router and power it on. 

Power on the other Sonos devices, one at a time, giving each time to boot and settle, before moving onto the next.

Open the Sonos App on a compatible mobile device, connected to the new routers WiFi, to see that all Speakers are present and correct.

Goto the App “Settings/System/Network/Wireless Setup” and enter the new routers WiFi credentials (case sensitive) for the 2.4ghz band.

Uncable the Sonos device from the router and move it back to where you want it and all devices will now run on your new routers WiFi.

 

**Whatever you do, do NOT factory reset your Sonos devices, it is often unnecessary and in some circumstances, you could end up losing the entire original Sonos setup.

Isn’t that the same information that’s in the link that ratty provided?

Isn’t that the same information that’s in the link that ratty provided?

I just summarised things in an attempt to (hopefully) try to assist sdarmody a little further, as clearly @ratty’s link was already there in place, but they still appear to be having some difficulties getting their Sonos system back up and running on their new WiFi. I was hoping a short summary might help them out .

Hi all, I’m having the same issues. NOTHING was working, so I reset the app (deleted and reinstalled on my phone).  NOW, there is not way for me to select settings from the app.  my only choices are to start a  new system or connect to an existing.  Neither of these will work

 

alie789,

 

After replacing a router, your first action should be to reboot EVERYTHING. Don’t factory reset your SONOS system without further consult. 

Hi all, I’m having the same issues. NOTHING was working, so I reset the app (deleted and reinstalled on my phone).  NOW, there is not way for me to select settings from the app.  my only choices are to start a  new system or connect to an existing.  Neither of these will work

That’s not actually the position... if you choose to reset your Sonos App, having changed router, all you need do is cable any Sonos speaker or device from your existing setup, to the new router using an Ethernet cable. Leave all other Sonos Speakers/devices switched off for now. 

With your compatible mobile connected to the new routers WiFi network, open the Sonos App and choose the option to connect to the 'existing’ Sonos system… your cabled Sonos speaker will reappear in the App, that’s providing you have not factory reset your devices.

Please make sure you do not create a new Sonos system.

As you power on each of your other Sonos devices they will reappear in the App. When all devices are present and correct, then see my earlier post of what you then need to do after that.

 

In Wifi router for 2.4 GHz set channel to 6 or 11 (instead of Auto)

 

This has worked for me.

In Wifi router for 2.4 GHz set channel to 6 or 11 (instead of Auto) This has worked for me.

I want to thank you all for your detailed explanation. It is not so easily understood on the Sonos site. Mission accomplished after a couple of days of hair-pulling!! 

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And next time: if you get a new router, give it the same wifi credentials as the old one had. Unless you have safety reasosn toe change SSID and password of course.

I have a Sonos Move and am not seeing a way to connect an ethernet cable directly to the device. Do the same instructions above apply? Do I need an adapter?

I have a Sonos Move and am not seeing a way to connect an ethernet cable directly to the device. Do the same instructions above apply? Do I need an adapter?

Sonos Move runs on WiFi only .. it is a portable speaker, so there is no LAN adapter. You either need to setup an additional WiFi network for it to use, or you can factory reset the speaker. You can add upto 16 wireless networks to the Move. See the information pasted below…

 

Add Wireless Networks to Sonos Move (Recommended)

  1. Connect your mobile device to the new WiFi network.
  2. Open the Sonos app and wait while it searches for your Sonos system.
    • If the app shows “We can’t connect to Sonos,” tap This isn’t working.
  3. Tap More Options, then Update Wi-Fi Settings.
  4. Follow the instructions to connect your Move to the new WiFi network.

Sonos products can remember the credentials for up to 16 wireless networks. When you bring your Move back home, it will automatically reconnect to your WiFi network.

 

Resetting the Sonos Move (Not Recommended)

  1. Take Move off the charging base.
  2. Press and hold the power button for at least 5 seconds to power it off.
  3. Wait for 30 seconds
  4. Press and hold the Join button and place Move back on the charging base.
  5. Continue holding the Join button until the light on top flashes orange and white.
  6. The light will flash green when the process is complete and your Sonos Move is ready to be set up.
  7. If you did have Alexa/GA installed, then don’t forget to reinstall the voice assistant again via Settings/Services/Voice in the Sonos Apo.

 

Thank you for your quick reply. I've tried both of the above even tried downloading the app on a different phone. Nothing is working. It will not connect to my wifi. Really odd if it's supposed to be able to connect to multiple networks. 

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