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How to stop next update from destroying my working system?

  • 9 September 2018
  • 6 replies
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iPad using ios 9.3.5 working fine now... don't want to lose it (as I did my desktop running OS 10.6.8

How to stop or block updates that will (UNANNOUNCED) obsolete my hardware?

I can not see an off switch on the setting screen in v9.1 controller which INSISTED I UPDATE MY SYSTEM and apparently only updated the SPEAKERS? It was working fine before so why did I need an update?
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Best answer by Jeff S 12 September 2018, 22:37

iPad using ios 9.3.5 working fine now... don't want to lose it (as I did my desktop running OS 10.6.8

How to stop or block updates that will (UNANNOUNCED) obsolete my hardware?

I can not see an off switch on the setting screen in v9.1 controller which INSISTED I UPDATE MY SYSTEM and apparently only updated the SPEAKERS? It was working fine before so why did I need an update?


Hi Neal_11,

You can disable automatic updates in the Sonos app's settings menu under advanced settings. This will prevent your Sonos speakers from checking for updates automatically. You will also want to disable automatic updates on your controller's app stores as well. If your smart phone, for example, has automatic updates enabled in its app store, it may update the Sonos app on its own. Even though your speakers aren't set to update, your phone's app will prompt you to do so if it automatically updates the app.

This way you can choose when and iff to update your system.
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iPad using ios 9.3.5 working fine now... don't want to lose it (as I did my desktop running OS 10.6.8

How to stop or block updates that will (UNANNOUNCED) obsolete my hardware?

I can not see an off switch on the setting screen in v9.1 controller which INSISTED I UPDATE MY SYSTEM and apparently only updated the SPEAKERS? It was working fine before so why did I need an update?


Hi Neal_11,

You can disable automatic updates in the Sonos app's settings menu under advanced settings. This will prevent your Sonos speakers from checking for updates automatically. You will also want to disable automatic updates on your controller's app stores as well. If your smart phone, for example, has automatic updates enabled in its app store, it may update the Sonos app on its own. Even though your speakers aren't set to update, your phone's app will prompt you to do so if it automatically updates the app.

This way you can choose when and iff to update your system.
How can I get to advanced settings? I cannot see the option in the computer desk on Sonos app. The only option appears under Manage tab for "Check for Software Updates"
How can I get to advanced settings? I cannot see the option in the computer desk on Sonos app. The only option appears under Manage tab for "Check for Software Updates"
The advanced settings are no longer accessible through the PC/Mac controller. You’ll need an Android device running v5.0 or above or a iOS device running at least v10.
How can I get to advanced settings? I cannot see the option in the computer desk on Sonos app. The only option appears under Manage tab for "Check for Software Updates"

I just wanted you to know I completely agree with you and have ran into some of the same problems. Sonos is constantly preventing older devices and operating systems from controlling their speakers. They claim it's the OS and device manufacturers fault but that doesn't fly when one day the app is working fine and the next not working at all because of a speaker firmware update. There needs to be a simple way to prevent updates to both the speakers' firmware as well as the apps on any device being used to control the speakers. While there is an option to prevent updates under the Android OS there seems to be no option in the Windows 7 version of the app to do the same so there is no way to avoid the prompts to upgrade the app or firmware using a Windows laptop. They need to leave well enough alone but I suspect they are probably patching more security flaws in the version of Linux or whatever other OS the speakers are using internally more than they are adding features, however they will likely never admit it. They are pursuing a one size fits all strategy that is likely to end in their demise.
Disabling automatic updates doesn't stop it. The system will still tell you to update and an annoying pop up every time you open the app.

STOP IT SONOS!!!!

I have had your damn updates BRICK two of my Play5's. You replaced them under warranty (thank you) but I would think it would be in your own best interests to stop these forced updates. Stop using the Apple business model of forced updates and obsoleting old hardware.

Audiophiles keep their gear for a VERY LONG TIME. I have a Cerwin Vega 15" subwoofer in my home theater system that I've owned and used for 22 years. It still sounds as good as the day I bought it. Good stereo systems should and do last a long time.

Using your speakers has made me regret my decision... Originally you promoted that ALL platforms were supprted. This was a BIG selling point for me. Then you just decide to remove the settings functionality from the desktop app. WHY!?!?! This was a really shitty decision. I had to go and install and fiddle with an Android emulator so that I could still manage the products I own. It's rediculous.

No more updates. That don't even do anything. The desktop app has looked exactly the same for YEARS, what the hell are you doing with all these updates? Just stop it.

I own 3 Play5's, a Sub, Connect, and Connect Amp. I seriously doubt I will buy any Sonos product again.
I AM SO DONE WITH YOU SONOS. You used to be a great company with a novel approach to sound systems. Now you're a trash can. Hoovering up data, bricking long-time owner's equipment, and hiring UX people who've no clue what they're doing. After the latest round of updates completely effing us over, I'm done.

We'll be selling your junk on craigslist with a warning to whomever purchases it. We'll find a different solution. Thanks for ruining a years-long relationship.

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