Prior to the S2 app I had no problems. Since that app upgrade I have routine connection issues. I have called tech support multiple times and they say the speakers are connected to the system fine, so I’m convinced it’s comm between the phone and the system. We have an EERO mesh system in the house for WiFi. We have a lot of speakers. On the order of 20. I am running a boost controller and we are using IPhone 11’s to communicate with the system. This issue can be very sporadic. This morning I was getting the cannot connect message and the 10 minutes later it connected fine. Then 5 minutes later no connect. Sometimes it only shows my move speakers and then later they all show up. I’m running the latest IOS version on the phones and everything is up to date. This I very frustrating after spending thousands to not be able to use the system. Any help is much appreciated.
Best answer by Corry P
Welcome to the Sonos Community!
Are you still having this issue? It’s likely caused by the main Eero mesh node acting as a router in addition to your main router - this means two devices are handing out IP addresses (running DHCP servers, in technical lingo) which results in you essentially having two networks.
To resolve this, please follow these instructions to configure the Eero mesh to operative in Bridge/AP mode:
- Open (after installing, if you don’t already have it) the Eero app and tap Settings (bottom right corner)
- Tap Advanced
- Tap DHCP & NAT
- Switch your selection from Automatic (recommended) to Bridge or Manual (for those running static IP)
- Tap the Save button in the top right corner
After doing these steps, I recommend you then reboot your main router to make sure all devices on your network refresh their connection and get an IP address from it, rather than use their old Eero-issued IP addresses.