Hi, I cannot connect to my account at Yousee Musik. I have tried many times including deleting and reinstalling sonos app, but everytime I get the message below. I had no problems untill the new app arrived.
What can I do?
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+19Hi
Welcome to the Sonos Community! And, apologies for the delay.
We are aware of an issue that was (we believe it to now be resolved) affecting the ability to play or search YouSee Musik using the new Sonos app, but I was not aware of any issue with adding the service in the first place.
If you have another device on which you can install the Sonos app, please try adding YouSee Musik from that device instead. This includes a computer (download from here). Or, restart the phone/tablet you are currently using and try again.
Signing out of the app and signing back in again may also help.
As could rebooting the router - please switch it off for at least 30 seconds.
In the meantime, you may be able to utilise AirPlay or Bluetooth to play YouSee Musik to Sonos, where applicable.
I hope this helps.
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