It sure seems like a local network issue, possibly wifi interference , or even a duplicate IP address causing a delay in your controller sending data to the speakers. Beyond the data in that linked FAQ, have you reset your network, by unplugging all Sonos devices from power, then rebooted your router? I’d wait a couple of minutes for the router to come back up before plugging back in your Sonos devices.
I have noticed a slight increase in time between sending the commands, but nothing at all like 3 to 5 seconds. Maybe 300 to 500 ms, just enough to annoy me, but nothing to the lengths you’re experiencing.
I’m posting here out of sheer frustration with the current state of my Sonos system. Lately, every time I adjust the volume or change tracks via the Sonos app, there’s a noticeable delay – sometimes as long as 3-5 seconds!
I’ve struggled with the volume delay issue as well. I’m not a network engineer so had little desire to spend hours troubleshooting something that just worked before. Espresso with people saying it’s your wifi when the only change is the pos new app.
One way way to narrow down the issue is to test the problem with the desktop app or third party app like SonoPhone. If it works in those apps it’s likely a new app bug. If it’s not you should contact support.
I have the same issue for months now and it‘s getting worse. No changes in WiFi configuration, network is in full performance. 1000Mbit with 15ms delay. I‘ve reset all of my Sonos components and it stays the same.
- Coupling speakers or decoupling takes forever or just partly or doesn’t happen at all
- volume setting changes after 300-500ms or even longer which ends up in having a 100% volume after a few clicks, very annoying
never happened before.
Diagnostics and a call to support will get your internal (you/we can’t see it) looked at by a tech, it is a likely next step for anyone still having issues after doing the December update.
I had severe lag issues when the products were “upgraded” from S1 to S2. To be clear, there was no change in my network or anything else, just S1 to S2. Music playback and streaming quality was unchanged, but controlling it was slow. Took as long as 20 seconds to change the volume or skip songs.
I downgraded my products to S1 and now use the S1 controller app. Everything is, once again, snappy and immediate for volume, skipping, browsing, and playback.
It’s (probably) not your network if it was working fine before.
Since the app and the firmware on the speakers have changed so the speakers have become more dependant on communication via the internet instead of on your home network, it might not matter that your network hasn't changed. The system might now be asking more than your network can deliver.
The delay (latency) with my SONOS app recently became very long, around 15 seconds to change volume and streaming services. I am a long time user(!) with numerous devices which include Play 3. I was not convinced it occurred as a result of a recent app update. Although it happened around that time.
Slightly unwittingly, Tech support provided a key insight. I offer it for others in a similar position:
SONOS now requires a rapid exchange of data to coordinate mobile Apps and speakers and unsurprisingly that is really sensitive to the quality of the connection between the controlling speaker and the house router. So if you build a “Group” around a speaker that has a weak connection (low bandwidth/high latency), control of that group crumbles into a disorganised mess which takes a long time for the system to sort out. It usually gets there (can take 15-30 seconds) but it is a real pain in the meantime. Here is the work round:
On this Forum there is an excellent article written by a SONOS techy which explains how a modern system should be set up. This is great for us old-hands who have evolved their systems over many years to accommodate the changes SONOS has made. Brand new users and purchasers are much less likely to have problems as they will have modern kit and set their system up in the current default mode. Do read the article and do follow the advice first before attempting the fix below. That way you will eliminate many of the issues inherent in older systems or systems with older setups.
1. Identify the best connected speaker. This is not necessarily the closest to your router but usually is. Ideally it is on the 5GHz high speed wifi network if you have that option. You can check this in Settings>mSpeaker Name]>tProduct Name}>Status. On that page you will ideally see “Strong Connection” and 5500Hz for the frequency. That is the best connection possible and a very good place to start. If that is not what you find then try looking at another speaker. For my home the closest speaker was not the best!!
2. Ungroup everything.
3. Start streaming from an internet source on the best connected speaker.
4. Add back the other speakers to create your group. I am pretty sure the “best connected speaker” will then appear at the top of your grouped list.
5. That’s it. Just make sure your chosen speaker stays at the top of your group list and repeat the above if it changes.
Be advised that you may have to repeat this process if your speakers become ungrouped for any reason. This may occur as a result of a software update!! You may well, then, have to repeat this process.
For what it's worth there is a fair bit of analysis that led up to this discovery which I would be happy to share if anyone is interested!! I think Play 3’s probably make things worse if they become the lead speaker of a Group for whatever reason. My understanding is that SONOS is aware of this issue but it may not be high up there on the “FIXIT” list. Hope the above helps someone else.
