Happens randomly, I can be using the app, adding music, changing things and the suddenly I try to access the queue and I get the message 'Unable to access the queue. Try again'. Doesn't matter what I do, unload app, restart mobile. It will not allow me to access the queue.
I thought that after all the issues, this being one of the main parts of the app you need it would have been sorted.
The next time it occurs, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.