Since this morning my Sonos System is unable to connect to Apple Music.
Here is what I done so far resolve the issue:
Re-connect the Apple Music account
Now connect successfully
Re-start Sonos App phone and router.
Other service than Apple Music are running without issues.
If I choose a song to play the msg appears „Not able to connect to Apple Music“
I checked the Sonos service page and no issues with Apple Music are displayed.
Hi
Thank you for taking the time to troubleshoot this and listing down the troubleshooting you already did.
In your case, I would like to take a look at your Sonos system. Please take a diagnostic from the Sonos app while trying to play Apple music.
Setting > Help & Tips > Submit Diagnostic and post the confirmation here.
This will give us clues on what’s happening.
If you have other concerns, feel free to reach out.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.