TruePlay simply does not work in the new App



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Same here, restarted phone, router, and keeps getting stuck. 

Same problem here. Does not continue when trying to perform trueplay setup. 

Same issue, cannot complete TruePlay tuning. App gets stuck at the end. This seems to be a bug with the new App. Sonos needs to fix bug.

Same issue 

Same, had the bad idea of moving the sub and trying to recalibrate and have been stuck since…

My arc had its microphone disabled for some reason and when enabled I was able to get past the “continue” screen and started to tune but was not able to complete it as it was getting stuck at the final stage. 
 

issue still persists unfortunately 

My microphone Shows off as well. How do you enable it. 

I believe you have to enable a voice assistant.  Once I did that, the microphone light automatically illuminated.

Same problem here. Just added a Sub Gen 3 to my Playbar and two play ones. (Could not add the sub until I logged out and logged back in 🙄)

Unable to setup Trueplay. Just gets stuck after rotating the phone. Extremely disappointed that the developers broke an app that was working perfectly fine. 
 

restarted phone and reinstalled the app. 

The new app completely broke our perfectly working Arc + Sub. I had to factory reseted both of them, deleted and reinstalled the new app for them to pair again. Not only that, the connection dropped after 20’ and could not be found at all within the app. TruePlay also stuck during setup as reported by many other users - no matter what method I have tried.

Luckily, my iPad still used the previous version, so I used it to re-setup everything. Now it is working perfectly!

I still cannot believe that Sonos is able to produce top-notch high quality hardware, but they allowed this half-baked untested software to be released though. Huge disappointment!

My arc had its microphone disabled for some reason and when enabled I was able to get past the “continue” screen and started to tune but was not able to complete it as it was getting stuck at the final stage. 
 

issue still persists unfortunately 

My microphone Shows off as well. How do you enable it. 

In the right side of the bar, but it those not solve the problem…

Has anyone spoken to technical regarding this as it seems to be an issue for everyone 

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My plan was to by an iPad Air 6 when it’s released, but on careful consideration I bought a discounted iPad Air 5 last week, one of the very reasons was because I understood it would work with my Sonos Arc and TruePlay. Alas, when I try to use TruePlay it keeps getting stuck on the ‘begin tuning’ screen. I tried rebooting, resetting etc and nothing has worked.

I’m very angry with Sonos about this and I will NEVER buy another Sonos product again. When I bought my Sonos Arc in 2021 it worked absolutely fine with TruePlay on my old 2013 iPad Air, with zero issues. Yet in 2024, with a newer iPad it’s full of problems. It’s bad enough that the Arc has to rely on a compatible Apple device in order to use TruePlay, yet even when you have one it doesn’t work!

Same issue here. App freezes at test tone message and needs to be restarted. Restarting phone and reinstalling app makes no difference.

How about the company fixes the update bug, would seem to be a better solution than the hoop jumping your customers have to do.

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Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

This worked for me as well 

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Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work.

 

I don’t have a Spotify or Apple Music account. However I tried your method using Amazon Music instead, and interestingly my Sub Gen 3 suddenly started the TruePlay tuning when I came out of Amazon Music. Although that was no good as it’s my Arc that I need to tune, and haven’t been able to recreate the steps again using Amazon Music. So it’s still not working.

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Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

This actually worked. Wow!

I have an Arc, two gen3 subs, and two era 300’s. After the update, they all disappeared from the new app. I did a factory reset on everything, and when trying to add the products back to the app, they would refuse to connect to my wifi. I had to use ethernet on the Arc and subs connected to a wireless bridge to get anywhere. I got stuck on an update loop where the app kept telling me to sign in as the system owner in order to do the update. 

After three hours on the phone with tech support, I got my products added but now trueplay doesn’t work correctly. They really botched this rollout. 

 

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I have an Arc, two gen3 subs, and two era 300’s. After the update, they all disappeared from the new app. I did a factory reset on everything, and when trying to add the products back to the app, they would refuse to connect to my wifi. I had to use ethernet on the Arc and subs connected to a wireless bridge to get anywhere. I got stuck on an update loop where the app kept telling me to sign in as the system owner in order to do the update. 

After three hours on the phone with tech support, I got my products added but now trueplay doesn’t work correctly. They really botched this rollout. 

 

They really did. I got true play to complete successfully on one system using the tips above (played Apple Music), but the other system gets stuck after the walking round bit, it just won’t complete the process. The issues never end it seems,

Playing some Sonos radio and then trying again worked for me. Thanks!

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I have the same issue. And the application freeze. I tried everything, deleted and reinstalled the app, deleted and reinstalled the system. It didn't solve the problem. I tried to call customer service, but the expected waiting time was 114 minutes... I didn't wait… I can't ask for a call back... I've never been disappointed with Sonos, but now I'm a little disappointed...

 

Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 

The fix posted by @Rdawkins fixed my issue, not sure why the fix works, but it does.

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Thanks for the tip, but it didn't solve it. Trupeplay starts, but then the app freezes and exits with the error message. 
I tried several times. I logged out and then logged in, force close the app, etc.. Every time I got an error message.

 

After upgrading iPhone, experiencing same issue as others, failing at final step(walking the room) on Trueplay. My setup includes ARC + two ERA300’s + two GEN3 subs

I never had so many issues with a sound system. Sonos is clearly demonstrating their lack of quality assurance for the products they are developing, there is no regression testing nor is there accountability.  I am having the same issue of not being able to use trueplay with my iPad.  Sonos needs to step it up and address this issue in a timely manner.  
 

Note: I already tried all the things mentioned in this thread with no forward progress.  Time to return the system ( Arc, subwoofer and era 100) back to Costco.

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