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I don’t think I’ve ever seen anything quite like this. Sonos is the expensive brand. This isn’t cut-rate, and there’s no expectation of putting up with chinese no-name brand software garbage.

 

It’s absolutely incredible that they just pushed an app out that is missing significant features from the previous version. This isn’t a separate app to explore a new design. There’s no way to downgrade to the old one. This was touted as an upgrade, and the previous version even included code to give you an interstitial popup to remind you to update! There’s no warning of missing functionality!

 

Any competent executive will be making decisions based on data. That data should have shown how many people were using the features that are no longer included, such as a sleep timer.

 

This executive decided that the users of that feature were not important enough to bother supporting any more. This is an extraordinary misstep, as the people using the power-user features of the product (as if a sleep timer is fancy) are the evangelists.

 

I look forward to hearing how this is described as a massive business blunder in MBA schools in the future.

Seems like they released the app with no testing. Looks good so ship it event though the best features are missing. Poor quality assurance testing to say the least. 

Seems like they released the app with no testing. Looks good so ship it event though the best features are missing. Poor quality assurance testing to say the least. 

 

I guarantee this has nothing to do with development or QA.  The decision was made on a higher level, probably because of some perceived deadline.  Which is as idiotic as it comes. 

Seems like they released the app with no testing. Looks good so ship it event though the best features are missing. Poor quality assurance testing to say the least. 

 

I guarantee this has nothing to do with development or QA.  The decision was made on a higher level, probably because of some perceived deadline.  Which is as idiotic as it comes. 

Sonos had to report its Q1 financials yesterday. 

https://www.theglobeandmail.com/investing/markets/stocks/SONO-Q/pressreleases/26030360/sonoss-nasdaqsono-q1-beats-on-revenue-but-stock-drops/

 

So perhaps management wanted something to report along with financials.   “We released a major software update”.  And the fear may have been if this release was delayed, it would have caused stock to drop further.   

So likely the decision was - no delays, release it as is.  We’ll fix it with updates.

Seems like they released the app with no testing. Looks good so ship it event though the best features are missing. Poor quality assurance testing to say the least. 

 

I guarantee this has nothing to do with development or QA.  The decision was made on a higher level, probably because of some perceived deadline.  Which is as idiotic as it comes. 

 

I have to believe that there are factors to the decision that we are not aware of.  Has to be some sort of scenario where this decision was considered the best of available options.  If not, then yes, absolutely idiotic.  The reality likely is that  months ago, decisions were made that lead to this scenario when the risks should have been avoided or properly forecasted.  We’ll never know.

 

Sonos had to report its Q1 financials yesterday. 

https://www.theglobeandmail.com/investing/markets/stocks/SONO-Q/pressreleases/26030360/sonoss-nasdaqsono-q1-beats-on-revenue-but-stock-drops/

 

So perhaps management wanted something to report along with financials.   “We released a major software update”.  And the fear may have been if this release was delayed, it would have caused stock to drop further.   

So likely the decision was - no delays, release it as is.  We’ll fix it with updates.

 

Stock isn’t really dropping much.  Not too surprising though as investors likely are looking at future outlook more than immediate customer disappointment.

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