system will not play amazon music

So frustrating, alexa won't play music. Move 2 still in box. Arc works great through TV. One gen 2 will not play amazon music,  cannot find it in alexa app. Won't stream through amazon music direct, doesn't find it through sonos assigned amazon as music content. Cannot remove sonos one from sonos. When I press play on amazon music through sonos app it plays ish but no sound at all and just skips song after song immediately.. feels like am in this crazy loop that I can't get out please. 

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