I bought an Arc to upgrade Playbar alongside a new tv. In the same period I upgraded the app. The system simply stopped working. I spent nearly a whole day trying to resolve the problems and following advice, disconnected my whole system and reinstalled the app. Despite multiple factory resets, I could not set up two Sonos ones in one room. The app kept recreating new versions of the same room. It would not allow me to set up surround sound. I struggled to get the Sub to connect. I tried to contact support by phone, the estimated wait was 115 minutes. I tried the chat bot. It froze on three occasions. I have invested a small fortune in Sonos products. What can I do??
system barely working after upgrading software and exchanging playbar for arc
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