Exactly the same problem here! In my case, I use Deezer. The App wasn’t great to start with, but now it’s just a joke. Who is in charge of UI/UX on the ‘New App’ ?:-o
Here’s the chat I had with Sonos :
Thank you for contacting us about this issue. Our developers are already working with Deezer to resolve it. No date has been announced yet.
- This is not a problem with Deezer, it’s your app.
We have identified the full extent of the known current issues and have a detailed plan in place to move forward. Our engineering team continues to work tirelessly to resolve these issues as quickly as possible, and we have made great progress in fixing the functionality issues on the app. For more information on what we have done so far and what we plan to do in the future, please refer to the public support page, which details the various steps our team has taken to improve your experience:
https://www.sonos.com/blog/update-on-the-sonos-app.
- Your app is terrible and a nightmare to use, and it’s really unfortunate given the quality of your hardware. Thanks for the link and your time.
To be continued… (or better still, discontinued!)
Exact same issue for me, but with Spotify. At least now I know the issue is definitely on the Sonos side, and not unique to my music service. Ugh!
I have spent 2hrs on the phone with tech support, the guy was very helpful, it's been reported as a bug now, it will get fixed.
Thank you @Stefg. That’s encouraging progress.
I have spent 2hrs on the phone with tech support, the guy was very helpful, it's been reported as a bug now, it will get fixed.
Good on you for doing that but OMG two hours to report a bug 
Thank you for doing that.
I've got exactly the same issue. Glad it is reported as a bug.
I hope they will fix that quickly.
Fed up with all these bugs with Sonos app :-(
Just wanted to add, that this issue is also existent on the Web-App.
How hard can it be to fix a bug like that?
Their development team must be seriously underfinanced.
I have spent 2hrs on the phone with tech support, the guy was very helpful, it's been reported as a bug now, it will get fixed.
Hi Stefg,
Great stuff, thanks for putting that time in.
However… What is Sonos doing? The problem remains unresolved. Impressive.
Hello Sonos, anybody out there?
Deezer was working as best as it could yesterday. Now it's completely goosed. I'm totally fed up with Sonos and the lack of effort to rectify the problems
Making our voices heard a little wider and a little louder can't make it worse. Time to move over to social media. It can focus the mind.
