Spotiy Connect not working after last Sonos firmware update (82.2-59204)
Hi
I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.
I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).
After the firmware update:
My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS)
But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens.
Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS.
My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.
So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware udpate?
Toni
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My play5 stopped loading spotify on 12/10 with the update too. I’ve reinstalled the app several times. I’ve powered down our modem & routers & restarted the sonos. Nothing yet…
our studio is very quiet now for three days
would they consider rolling back the update? at least until they figure it out? is the last software update available to us?
It seems Sonos did something about Spotify Connect on the last firmware update, maybe the issue is there?
Hi @ToniL & @acinpdx,
I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.
I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.
If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.
I hope this helps!
Hi @ToniL & @acinpdx,
I’m sorry to hear that you’ve been having issues playing to your system with Spotify Connect. There was a general Spotify issue outage, however this has been resolved after an update on Spotify’s side. I just gave Spotify connect a test on my end and it’s working for me.
I’d recommend making sure the Sonos app and Spotify app are running the latest version (you may need to check your app store if they haven’t automatically updated) as well as making sure your Speakers are up to date.
If you’re still having issues playing Spotify, please submit a diagnostics within ten minutes of the issue occurring and contact our support team for further assistance.
I hope this helps!
NO it does not help
Spotify connect is broken as of a few days ago. Not sure exactly when but I am pretty sure it worked Sunday (15th), monday I did not use it. Tuesday it was broken and it still is. I am om same speaker firmwares as mentioned above.
I have tested everything. Reboot network, reetart all Sonos (6 of them), restarted phone (Galaxy s23) and Ipad. Verified apps are updated. Removes link to Spotify from Sonos app. Logged out of Spotify and Sonos apps. It is not working. Have a few Google nest speakers which works without issue with Spotify Connect. Spotify inside Sonos is working.
Hey mmr, do you use Alexa?
Some people on reddit got Spotify Connect working again by disabling the Sonos skill inside their Alexa app. I still think the issue is on Sonos (since Spotify Connect works on all other non-Sonos speakers), but maybe the Alexa route is worth a try...
Hey mmr, do you use Alexa?
Some people on reddit got Spotify Connect working again by disabling the Sonos skill inside their Alexa app. I still think the issue is on Sonos (since Spotify Connect works on all other non-Sonos speakers), but maybe the Alexa route is worth a try...
Thanks for the reply
Not currently using Alexa but I used to several years ago. So I downloaded the app and removed the Sonos skill and other links to Sonos devices. Disabled the Google links as well. Removed and re-added Spotify from Sonosapp. Restarted apps and devices. No difference at all unfortunately. Will contact Sonos support tomorrow I guess
Just keep an eye on https://www.reddit.com/r/sonos/s/EkwoQzLSDe, many people has the same Spotify Connect issue. Eventually it gets fixed without a clear solution, it just starts to work again.
@Jamie A is there no response from Sonos in this matter? I have a hard time believeing that this is a problem for only a few users. I spent 45 min with sonos chat support the other day testing everything without success. Please share at least IF this is a recognized issue.
Same problem here. For the last week, I can run Spotify through everything in my Sonos system except the Arc. Shows it playing, but no sound.
Same problem here. For the last week, I can run Spotify through everything in my Sonos system except the Arc. Shows it playing, but no sound.
That does not sound like the same issue at all. The common issue here is that Spotify will not connect at all to any sonos devices using Spotify connect. Playback through the Sonos app works fine. Sounds like you have a different issue
I have now isolated the problem to be related to my Spotify account. I cant connect to any Sonos in my house, regardless if using Spotify on Android, iOS or Windows. My daughter have no issues and I have even logged in to her account on my phone, then it works directly as it should. So somewhere there is some block in my account and the issue should not be on the network, clients or similar. I am waiting for callback from Sonos support.
