speakers keep disappearing and coming back

  • 11 September 2023
  • 30 replies

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30 replies

Were your Sonos speakers powered down while you rebooted your router?

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Userlevel 1

The phone. continues to mostly just show the roams. IPad shows all of them consistently.  I guess Sonos just doesn’t work very well with the iPhone. 

Userlevel 7
Badge +15

Hi @johnrf4321, welcome to the Sonos Community!

So I and the community can better help you, can you describe your home network for us? Such as; the make and model of your router, if you have any additional access points or networking equipment, and if your network meets our system requirements.

Commonly when speakers are missing from the app, it means the device the Sonos app is installed on isn’t able to see the speakers on your network. This can be caused by having multiple access points or some router settings, so knowing how your network works will allow up to provide the best information to resolve this issue.

A step you can perform if you’ve provided your network information and are waiting to hear back from us, would be to use another device with the Sonos app installed to see if you can find your speakers with that.

I hope this helps!

Userlevel 1

I’ll have to find someone who understands your post.  Way over my skills. Thanks though.  

Userlevel 1

Problems continue.  At some point today I lost control of the roam speakers. The song playing showed on the screen of the iPhone but ignored my commands. Had to turn off the speakers. 


All the speakers disappear now and then from both the iPhone and the iPad. Very frustrating. Frequently I just give up and switch to the air pods and apple music which work flawlessly.  Sonos seems unable to work consistently.


Spending more time analyzing problems with the sonos speakers and leaving comments, chatting online..than listening to music. Not the experience I’m looking for.

The other day I was on chatting with the sonos rep for so long that my fully charged phone ran out of charge. And asking me to unplug everything means I have to move 2 large couches. I’m 72 with arthritis and it’s not easy accomplish and frustrating when after moving said couches nothing changes. I love the concept of sonos, just wish it was real...