speakers keep disappearing and coming back

  • 11 September 2023
  • 30 replies

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30 replies

Userlevel 7
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Ubiquity gear and Sonos need a bit of care to work well together.

How to configure your UniFi network for Sonos

Thanks for the post, I already setup everything properly years ago. Also the issue started to happen recently, the night after writing my post the group of speaker came back and it still here...

I had a similar problem, where one of my speakers would randomly disappear on my iPhone. this would happen only on my iPhone, never on my iPad or Mac. Turning off “Private Wi-Fi Address” in the iPhone’s WiFi settings resolved the problem for me.

This seems to solve the problem. I have both android and iOS devices, in my iOS, speakers seems to randomly disappear. Tried turning on off the WiFi on device, turning on off the device, but problem persisted. When I turn off the Private WiFi Address on settings, automatically all devices appeared. 

I have the same issue now for several days out of nowhere. All devices had been fine for years. This is not a phone or ipad issue. I checked also with the PC app and its the same. The speakers themselves cannot connect to the network or something and flash white lights constantly. Rebooted everything, all speakers powered down/up, router rebooted, phone rebooted same problem exists. Something in my opinion changed at Sonos.

Were your Sonos speakers powered down while you rebooted your router?

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?