Answered

Sources disappear from Sonos app after playing a record on the Victrola Carbon Stream turntable

  • 12 February 2024
  • 4 replies
  • 137 views
F

After playing a record on the turntable I tried to switch to the radio, but on the Sonos app the only sources showing were the old TuneIn and Music Library. New TuneIn, Apple Music, and Sonos Radio had disappeared. When I tired to select my local NPR station from the old TuneIn I get the message “Unable to Play the Radio station.” I get the same error message when I try to select another radio station,

I have had the turntable for a little more than a week. Otherwise it works well.

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Best answer by jgatie 12 February 2024, 22:14

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4 replies

jgatie

I doubt the turntable is the cause.  Try checking for updates, see if that repopulates your sources.

F

I checked for updates, but my Sonos app was up to date. But then suddenly the sources appeared again. I‘m not sure why. But I think there is some kind of interference from the turntable because when I move the tone arm towards the record (without actually playing a record) the Sonos system disconnects from the radio station which it had been streaming.

106rallye
Userlevel 7
Badge +17

That might just be the cue the Victrola gives your Sonos system it’s selected as a source.

I do reed a lot about people losing their streaming sources temporarily, probably because of an update. Turning your speakers off and on should cure this,

H

It is an issue between the two, which is surprising being that it was created specifically to work together. I have the same player and same exact issue. I need to unplug the Victrola to get it to reconnect on a very regular basis. Hopefully the app update tomorrow will help. 

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