Skip to main content

On my MacBook Pro it is saying there is a Sonos update available. When I do it I get an error message.   

 

An Unexpected error occurred. Please try again.

Delete your current version of the Mac app. Go to Sonos.com and download and install a fresh version.

They’re currently investigating why the Mac app is unable to self update. It’s been a few weeks at this point, I don’t remember which version the issue was included in.

 


Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.


Oh, and when prompted, just make sure to “join existing system” rather than setting up a new system.

Ok thank you for that. Really appreciate it.


It’s from unfortunate experience, I’d have to admit 🙂 Long ago, but still, I made the error. Fortunately, I sometimes learn from my mistakes!


I am having the same problem.  If I delete the current Mac version of the app, won’t I lose my entire Sonos music library on this computer?  Thanks, th


No. All of that information is stored on the speaker, and not in the controller. 


That works. Thank you!