Hi @aud1oph1le,
I’m sorry to hear that you’re having issues playing Spotify on your Sonos One. On the contrary, it still could be a network issue (or interference issue) even if you’re only noticing the issue on one device. If the Sonos One is too far away, connected to a different access point or extender, or near other networking equipment, then these could also cause the issue you’re experiencing.
Audio interruptions, such as; intermittent audio, skipping tracks, and no audio when playing can all be symptoms of interference. I’d recommend checking our support article on wireless interference to make sure no other devices near the Sonos One are causing the issue.
You could also relocate the Sonos One temporarily to see if this helps, as well as wiring it to your router via an Ethernet cable.
If you’re still having issues after following the above, and since you’ve done the other steps I would have suggested, then I’d recommend getting in touch with our support team for further assistance.
I hope this helps!
Sorry this is affecting me to, and it’s not interference as streaming to Sonos via AirPlay from the Spotify app works fine. The music constantly stops about 1 minute 30 seconds through. There’s also reports on Reddit of a similar issue. Doesn’t matter if in the Sonos app or Spotify Connect.
When are you going to fix the software so this stuff stops happening. Sonos in the past 9 months has gone from being the greatest joy in my life to a source of constant anger and frustration. Constantly skipping songs. Constantly failing to recognize my Sonos devices intermittently. Constantly failing to connect altogether. Constantly cutting in and out. You guys have RUINED the experience of using your products.
Hear hear. The software is garbage. Very frustrating.
I also suffer from Spotify skipping and dropping songs. I tried connecting my system to the Guest network of my WiFi - hair tearing experience with the setup process in the app. I followed the prompts and instructions and the system would not stay connected to the new WiFi channel. Extremely frustrating.
SONOS units must be able to communicate with each other and the controlling phone/pad/computer. ‘Guest WiFi’ is designed to block this communication.
No sure who keeps marking Jamie’s answer as the “Best Answer” but unfortunately it did not solve my problem.
I have unmarked it. Lets keep it that way until we find something that resolves this issue, so we don’t get the hopes up for others on this forum who also have the issue.
