Sonos S2 App

  • 22 November 2023
  • 1 reply
  • 45 views

Hello, 

 

Sonos S2 app won't run on my MacBook Pro.

I try reinstall but it's a same.

 

Log: 

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16
CrashReporter Key:   3AEC5ED2-C40A-5853-D8A7-73369872092D
Hardware Model:      Mac14,10
Process:             Sonos [1180]
Path:                /Applications/Sonos.app/Contents/MacOS/Sonos
Identifier:          com.sonos.macController2
Version:             15.10 (76.2.46300)
Code Type:           X86-64 (Native)
Role:                Default
Parent Process:      launchd [1]
Coalition:           com.sonos.macController2 [1320]

Date/Time:           2023-11-22 20:54:41.8569 +0100
Launch Time:         2023-11-22 20:54:41.8394 +0100
OS Version:          macOS 14.1.1 (23B81)
Release Type:        User
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0 

Triggered by Thread:  0

Thread 0 Crashed:
0   runtime                               0x7ff7ffca81a4 0x7ff7ffca4000 + 16804


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000022   x1: 0x0000000000000000   x2: 0x00007ff7ffcd5331   x3: 0x0000000000000800
    x4: 0x00007ff7ffcd047f   x5: 0x0000000000000000   x6: 0x000000000000002c   x7: 0x0000000000000000
    x8: 0x00007ff7ffcdf000   x9: 0x0000000000000000  x10: 0x00000000fffffed4  x11: 0x0000000000000010
   x12: 0x0000000000000078  x13: 0xcccccccccccccccd  x14: 0x00007ff7ffcc7a61  x15: 0x00007ff7ffcdf914
   x16: 0x0000000000000209  x17: 0x000000030def16c7  x18: 0x000000030def1c8b  x19: 0x00007ff7ffcd5331
   x20: 0x00007ff7ffcd5331  x21: 0x0000000000000063  x22: 0x00007ff7ffccfe21  x23: 0x000000030def17f0
   x24: 0x000000010fd5b2e0  x25: 0x0000000000000248  x26: 0x0000000000000009  x27: 0x0000000000000005
   x28: 0x0000000000000001   fp: 0x000000030def1780   lr: 0x00007ff7ffcc1c38
    sp: 0x000000030def1760   pc: 0x00007ff7ffca81a4 cpsr: 0x44001000
   far: 0x0000000000000000  esr: 0x56000080  Address size fault

Binary Images:
       0x205c20000 -        0x205cbffff dyld (*) <d5406f23-6967-39c4-beb5-6ae3293c7753> /usr/lib/dyld
    0x7ff7ffca4000 -     0x7ff7ffcd3fff runtime (*) <2c5acb8c-fbaf-31ab-aeb3-90905c3fa905> /usr/libexec/rosetta/runtime
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"Sonos","timestamp":"2023-11-22 20:54:41.00 +0100","app_version":"15.10","slice_uuid":"04762849-b32d-3c2e-a92e-ba92a6d932c8","build_version":"76.2.46300","platform":0,"bundleID":"com.sonos.macController2","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.1.1 (23B81)","roots_installed":0,"name":"Sonos","incident_id":"BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16"}
{
  "uptime" : 87,
  "procRole" : "Default",
  "version" : 2,
  "userID" : 503,
  "deployVersion" : 210,
  "modelCode" : "Mac14,10",
  "coalitionID" : 1320,
  "osVersion" : {
    "train" : "macOS 14.1.1",
    "build" : "23B81",
    "releaseType" : "User"
  },
  "captureTime" : "2023-11-22 20:54:41.8569 +0100",
  "codeSigningMonitor" : 1,
  "incident" : "BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16",
  "pid" : 1180,
  "translated" : true,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-11-22 20:54:41.8394 +0100",
  "procStartAbsTime" : 2090816801,
  "procExitAbsTime" : 2091145484,
  "procName" : "Sonos",
  "procPath" : "\/Applications\/Sonos.app\/Contents\/MacOS\/Sonos",
  "bundleInfo" : {"CFBundleShortVersionString":"15.10","CFBundleVersion":"76.2.46300","CFBundleIdentifier":"com.sonos.macController2"},
  "storeInfo" : {"deviceIdentifierForVendor":"692A3F89-0BF3-50EF-A2FA-5C74C704A732","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.sonos.macController2",
  "crashReporterKey" : "3AEC5ED2-C40A-5853-D8A7-73369872092D",
  "codeSigningID" : "com.sonos.macController",
  "codeSigningTeamID" : "2G4LW83Q3E",
  "codeSigningFlags" : 570503953,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "instructionByteStream" : {"beforePC":"ARAA1AEAgJIgIICawANf1pBAgNIBEADU4TefmsADX9YwQYDSARAA1A==","atPC":"AQCAkiAggJrAA1\/WMEGA0gEQANThN5+awANf1hBDgNIBEADUAQCAkg=="},
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"namespace":"ROSETTA","flags":518,"code":0},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":12296,"threadState":{"x":[{"value":34},{"value":0},{"value":140703125295921},{"value":2048},{"value":140703125275775},{"value":0},{"value":44},{"value":0},{"value":140703125336064},{"value":0},{"value":4294966996},{"value":16},{"value":120},{"value":14757395258967641293},{"value":140703125240417},{"value":140703125338388,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":13118674631},{"value":13118676107},{"value":140703125295921},{"value":140703125295921},{"value":99},{"value":140703125274145},{"value":13118674928},{"value":4560630496},{"value":584},{"value":9},{"value":5},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125216312},"cpsr":{"value":1140854784},"fp":{"value":13118674816},"sp":{"value":13118674784},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703125111204,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":16804,"imageIndex":1}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 8686534656,
    "size" : 655360,
    "uuid" : "d5406f23-6967-39c4-beb5-6ae3293c7753",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 140703125094400,
    "size" : 196608,
    "uuid" : "2c5acb8c-fbaf-31ab-aeb3-90905c3fa905",
    "path" : "\/usr\/libexec\/rosetta\/runtime",
    "name" : "runtime"
  },
  {
    "size" : 0,
    "source" : "A",
    "base" : 0,
    "uuid" : "00000000-0000-0000-0000-000000000000"
  }
],
  "vmSummary" : "ReadOnly portion of Libraries: Total=1196K resident=0K(0%) swapped_out_or_unallocated=1196K(100%)\nWritable regions: Total=136.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.2M(100%)\n\n                                   VIRTUAL   REGION \nREGION TYPE                           SIZE    COUNT (non-coalesced) \n===========                        =======  ======= \nRosetta Generic                         8K        2 \nRosetta IndirectBranch (reserved)      32K        1         reserved VM address space (unallocated)\nRosetta JIT                         128.0M        1 \nSTACK GUARD                          56.0M        1 \nStack                                8176K        1 \nVM_ALLOCATE (reserved)                192K        4         reserved VM address space (unallocated)\n__DATA                                 80K        3 \n__DATA_CONST                           32K        1 \n__DATA_DIRTY                           16K        1 \n__LINKEDIT                            384K        4 \n__TEXT                                832K        2 \nmapped file                          59.7M       10 \n===========                        =======  ======= \nTOTAL                               253.2M       31 \nTOTAL, minus reserved VM space      253.0M       31 \n",
  "legacyInfo" : {
  "threadTriggered" : {

  }
},
  "logWritingSignature" : "4263f02a6535fa3e38a8cd30973d9e1ed05bd557",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "60da5e84ab0ca017dace9abf",
      "factorPackIds" : {

      },
      "deploymentId" : 250000007
    },
    {
      "rolloutId" : "63508950b3714d3622fc77f7",
      "factorPackIds" : {
        "SIRI_MEMORY_SYNC_CONFIG" : "651ef5f9d0c9ce2f459b5326"
      },
      "deploymentId" : 250000012
    }
  ],
  "experiments" : [
    {
      "treatmentId" : "fcaba7d1-5b70-4b6d-9e09-f88ec7094ac2",
      "experimentId" : "645c25d467209f0eff81b889",
      "deploymentId" : 400000010
    },
    {
      "treatmentId" : "b37e0510-c26b-4c7d-9998-de7dc25facea",
      "experimentId" : "651441d1e672332e1019016c",
      "deploymentId" : 500000006
    }
  ]
},
  "reportNotes" : [
  "dyld_process_snapshot_get_shared_cache failed"
]
}

Model: Mac14,10, BootROM 10151.41.12, proc 12:8:4 processors, 16 GB, SMC 
Graphics: Apple M2 Pro, Apple M2 Pro, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Sep  1 2023 19:33:37 version 23.10.765.4.41.51.121 FWID 01-e2f09e46
AirPort: 
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
 


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +14

Hello @Dikon, welcome back!

Does the crash occur right after trying to open the Sonos App? Can you try uninstalling the Sonos App and delete any Sonos folders and files that have been created, shown below:

/Applications - delete Sonos from here (uninstalls app).
~/Library/Application Support/Sonos - Delete folder.
~/Library/Preferences/com.sonos.macController.plist - Delete if found.
/Users/Shared/Sonos/Shares.plist - Delete if found.

~ sign above is your "user's home folder”.

If you still experience issues and are unable to successfully launch the Sonos App, I would suggest contacting our Sonos Support for further live troubleshooting, feel free to share this community thread with them for the logs.

I hope this helps and you’ll get to use the Sonos App on your MacBook Pro soon..