Hello,
Sonos S2 app won't run on my MacBook Pro.
I try reinstall but it's a same.
Log:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16
CrashReporter Key: 3AEC5ED2-C40A-5853-D8A7-73369872092D
Hardware Model: Mac14,10
Process: Sonos [1180]
Path: /Applications/Sonos.app/Contents/MacOS/Sonos
Identifier: com.sonos.macController2
Version: 15.10 (76.2.46300)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.sonos.macController2 [1320]
Date/Time: 2023-11-22 20:54:41.8569 +0100
Launch Time: 2023-11-22 20:54:41.8394 +0100
OS Version: macOS 14.1.1 (23B81)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffca81a4 0x7ff7ffca4000 + 16804
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7ffcd5331 x3: 0x0000000000000800
x4: 0x00007ff7ffcd047f x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7ffcdf000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000010
x12: 0x0000000000000078 x13: 0xcccccccccccccccd x14: 0x00007ff7ffcc7a61 x15: 0x00007ff7ffcdf914
x16: 0x0000000000000209 x17: 0x000000030def16c7 x18: 0x000000030def1c8b x19: 0x00007ff7ffcd5331
x20: 0x00007ff7ffcd5331 x21: 0x0000000000000063 x22: 0x00007ff7ffccfe21 x23: 0x000000030def17f0
x24: 0x000000010fd5b2e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x0000000000000005
x28: 0x0000000000000001 fp: 0x000000030def1780 lr: 0x00007ff7ffcc1c38
sp: 0x000000030def1760 pc: 0x00007ff7ffca81a4 cpsr: 0x44001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault
Binary Images:
0x205c20000 - 0x205cbffff dyld (*) <d5406f23-6967-39c4-beb5-6ae3293c7753> /usr/lib/dyld
0x7ff7ffca4000 - 0x7ff7ffcd3fff runtime (*) <2c5acb8c-fbaf-31ab-aeb3-90905c3fa905> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"Sonos","timestamp":"2023-11-22 20:54:41.00 +0100","app_version":"15.10","slice_uuid":"04762849-b32d-3c2e-a92e-ba92a6d932c8","build_version":"76.2.46300","platform":0,"bundleID":"com.sonos.macController2","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.1.1 (23B81)","roots_installed":0,"name":"Sonos","incident_id":"BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16"}
{
"uptime" : 87,
"procRole" : "Default",
"version" : 2,
"userID" : 503,
"deployVersion" : 210,
"modelCode" : "Mac14,10",
"coalitionID" : 1320,
"osVersion" : {
"train" : "macOS 14.1.1",
"build" : "23B81",
"releaseType" : "User"
},
"captureTime" : "2023-11-22 20:54:41.8569 +0100",
"codeSigningMonitor" : 1,
"incident" : "BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16",
"pid" : 1180,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-11-22 20:54:41.8394 +0100",
"procStartAbsTime" : 2090816801,
"procExitAbsTime" : 2091145484,
"procName" : "Sonos",
"procPath" : "\/Applications\/Sonos.app\/Contents\/MacOS\/Sonos",
"bundleInfo" : {"CFBundleShortVersionString":"15.10","CFBundleVersion":"76.2.46300","CFBundleIdentifier":"com.sonos.macController2"},
"storeInfo" : {"deviceIdentifierForVendor":"692A3F89-0BF3-50EF-A2FA-5C74C704A732","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.sonos.macController2",
"crashReporterKey" : "3AEC5ED2-C40A-5853-D8A7-73369872092D",
"codeSigningID" : "com.sonos.macController",
"codeSigningTeamID" : "2G4LW83Q3E",
"codeSigningFlags" : 570503953,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"ARAA1AEAgJIgIICawANf1pBAgNIBEADU4TefmsADX9YwQYDSARAA1A==","atPC":"AQCAkiAggJrAA1\/WMEGA0gEQANThN5+awANf1hBDgNIBEADUAQCAkg=="},
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":12296,"threadState":{"x":[{"value":34},{"value":0},{"value":140703125295921},{"value":2048},{"value":140703125275775},{"value":0},{"value":44},{"value":0},{"value":140703125336064},{"value":0},{"value":4294966996},{"value":16},{"value":120},{"value":14757395258967641293},{"value":140703125240417},{"value":140703125338388,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":13118674631},{"value":13118676107},{"value":140703125295921},{"value":140703125295921},{"value":99},{"value":140703125274145},{"value":13118674928},{"value":4560630496},{"value":584},{"value":9},{"value":5},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125216312},"cpsr":{"value":1140854784},"fp":{"value":13118674816},"sp":{"value":13118674784},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703125111204,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":16804,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8686534656,
"size" : 655360,
"uuid" : "d5406f23-6967-39c4-beb5-6ae3293c7753",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703125094400,
"size" : 196608,
"uuid" : "2c5acb8c-fbaf-31ab-aeb3-90905c3fa905",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1196K resident=0K(0%) swapped_out_or_unallocated=1196K(100%)\nWritable regions: Total=136.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.2M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 192K 4 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 32K 1 \n__DATA_DIRTY 16K 1 \n__LINKEDIT 384K 4 \n__TEXT 832K 2 \nmapped file 59.7M 10 \n=========== ======= ======= \nTOTAL 253.2M 31 \nTOTAL, minus reserved VM space 253.0M 31 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "4263f02a6535fa3e38a8cd30973d9e1ed05bd557",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "60da5e84ab0ca017dace9abf",
"factorPackIds" : {
},
"deploymentId" : 250000007
},
{
"rolloutId" : "63508950b3714d3622fc77f7",
"factorPackIds" : {
"SIRI_MEMORY_SYNC_CONFIG" : "651ef5f9d0c9ce2f459b5326"
},
"deploymentId" : 250000012
}
],
"experiments" : [
{
"treatmentId" : "fcaba7d1-5b70-4b6d-9e09-f88ec7094ac2",
"experimentId" : "645c25d467209f0eff81b889",
"deploymentId" : 400000010
},
{
"treatmentId" : "b37e0510-c26b-4c7d-9998-de7dc25facea",
"experimentId" : "651441d1e672332e1019016c",
"deploymentId" : 500000006
}
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: Mac14,10, BootROM 10151.41.12, proc 12:8:4 processors, 16 GB, SMC
Graphics: Apple M2 Pro, Apple M2 Pro, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4388), wl0: Sep 1 2023 19:33:37 version 23.10.765.4.41.51.121 FWID 01-e2f09e46
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
