I’ve just switched providers today, with new equipment etc and the Sonos app is supposed to still see my system and ask about the network, but it continues to say No products found
Sonos products not found after switching wifi providers
Userlevel 7
+18
Hi
Welcome back to the Sonos Community! And, apologies for the delay.
I just took a quick look at your system and can see all of it is online - am I right in thinking that you got past this issue? If so, I’m glad to hear it and apologies again for the delay.
Yes - back on line after some time with tech support. It turns out that my VPN was causing the problem. Once I turned it off, then the system was “found”
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