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sonos plays one track only and not the entire album

  • April 21, 2023
  • 9 replies
  • 230 views

Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?

Thx

Best answer by Monica P

It works again!

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9 replies

UKMedia
  • April 21, 2023

We’ll need some more information, as you haven’t completed your profile.  Can you tell us:

1/ The source of your music?

2/ How are you initiating the music?

3/ How your devices are connected?

4/ What Sonos devices do you have?

 


  • Author
  • Contributor I
  • April 21, 2023

1) android smart phone

2) sonos app

3) wifi

4) sonos play 5


UKMedia
  • April 21, 2023

Are you playing music from your device or from a streaming service on your phone?


  • Author
  • Contributor I
  • April 21, 2023

From my device


UKMedia
  • April 21, 2023

Has this worked before? Have you rebooted your phone? Is the Album stored in your Music folder: https://support.sonos.com/en-gb/article/play-music-stored-on-your-android-device


  • Author
  • Contributor I
  • April 21, 2023

Yes, it worked till recently, maybe an update of the app has changed something


UKMedia
  • April 21, 2023

Can you try again and then submit a diagnostic and post the number in this thread?


  • Author
  • Contributor I
  • April 21, 2023

Will do thx

 am now testing different albums

 


  • Author
  • Contributor I
  • Answer
  • April 21, 2023

It works again!