Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?
Thx
Best answer by Monica P
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Userlevel 7
+20
We’ll need some more information, as you haven’t completed your profile. Can you tell us:
1/ The source of your music?
2/ How are you initiating the music?
3/ How your devices are connected?
4/ What Sonos devices do you have?
1) android smart phone
2) sonos app
3) wifi
4) sonos play 5
Userlevel 7
+20
Are you playing music from your device or from a streaming service on your phone?
From my device
Userlevel 7
+20
Has this worked before? Have you rebooted your phone? Is the Album stored in your Music folder: https://support.sonos.com/en-gb/article/play-music-stored-on-your-android-device
Yes, it worked till recently, maybe an update of the app has changed something
Userlevel 7
+20
Can you try again and then submit a diagnostic and post the number in this thread?
Will do thx
am now testing different albums
It works again!
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