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Sonos One speakers say 'not connected' to wifi on laptop but work via phone. Win 11 controller not working either

  • June 6, 2024
  • 6 replies
  • 61 views
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Hi all,

in light of the app update disaster and similar issues I’ve discovered that my two Sonos One speakers can’t be operated via my controller on my laptop (Win 11), but they work fine via my phone using a rolled-back version of Sonos 2 software.

This is what I get:

However, both are shown as connected on my Virgin Media router dashboard. I haven’t changed the router or the network name. All was working fine until the latest update.

For clarity here’s what I have done:

Turned the router off - three times

Rebooted laptop - three times

Plugged Sonos One to router - twice. Didn’t show.

Uninstalled the S2 controller - twice. Still can’t access the system.

Rebooted my NAS drive with my music library on it - three times

Rolled back to V16 of the S2 app on my phone and got access to my library and alarms.

Ranted and raved about the poor quality of Sonos’s approach to this whole thing - still going.

 

Any solutions appreciated. Thanks

 

 

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6 replies

UKMedia
  • UKMedia
  • 5132 replies
  • June 6, 2024

Have you tried  these steps:

https://support.sonos.com/en-us/article/products-missing-from-the-sonos-app?language=en_US

Remember: Sometimes Red Wine helps :)
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It’s the controller app on my laptop that won’t work. Even the new app on my phone was working, but wouldn’t show my library, so I rolled back to a previous version.

UKMedia
  • UKMedia
  • 5132 replies
  • June 6, 2024

Have you tried the new web app?  I don’t know if it will solve your issue but may be worth checking out: https://play.sonos.com/en-us/web-app

Remember: Sometimes Red Wine helps :)
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Have you tried the new web app?  I don’t know if it will solve your issue but may be worth checking out: https://play.sonos.com/en-us/web-app

Wow - how did I miss this! Works like a charm as soon as I clicked the link! I wonder why the standalone controller won’t do the same anymore.

Thank you very much @UKMedia !

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Just an update - my speakers suddenly appeared on my network this morning and are working with the desktop S2 app. I have no idea of how or why. Thanks for all the help over the last two weeks.

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New update - speakers disappeared again. Desktop controller not working Web app ok but no alarm function, old version of phone app still ok.

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