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Hoping someone here can help. My system consists of two Play:1s and an Era 100 (each in a different room) and I have a Synology DS218j NAS that stores my music library.

For some reason I can no longer play anything from my music library on the Era 100. When I try I get the error “cannot play ytrack title] access to onas name\shared folder) is denied”

The tracks play fine on my other two speakers so I can’t see that there is any issue with sharing, permissions, firewalls or SMB settings.

I’ve reviewed the activity log in Synology and I can see the Play:1’s accessing the NAS via SMB3. The Era 100 does not appear to be even trying to access the NAS as there are no entries in the activity log.

I’ve rebooted everything, reset and re-added the Era 100, edited the Unix settings, ticked the NTLMv1 box. I’ve set up a new user account within the NAS specifically for Sonos. Nothing works and now I’m at my wits end.

Can anyone offer any tips/solutions? Thanks in advance.

 

 

Hi @Atilla The Professor 

Welcome to the Sonos Community! And apologies for the delay.

Sorry to hear of this issue you are having with your Era 100 being unable to play Music Library while your other speakers can - it is most unusual, and sounds annoying! Thanks for the investigating you have done so far.

First, lets reboot the speaker - please unplug it from power for a moment or two, then plug it back in. Once the flashing white light stops flashing, could you please play a Music Library track to one of your other speakers for a moment, then switch to trying to play it to your Era 100, and when it fails, please submit a support diagnostic (assuming the reboot did not help).

Please then reply here letting me know that you have submitted the diagnostic (please don’t share the number - I’ll find it without) and please say which of your Play:1s you tested on.

Thanks.

Hi @Atilla The Professor 

Just to update you on this - we have confirmed the issue and are now investigating. There’s no need for you to send any diagnostics, but thank you for flagging this issue.

I have no estimate for when a fix might be made available, but I will update this thread when it is.

I hope this helps.

Hi @Atilla The Professor 

OK, scratch the part about diagnostics - could you please recreate the issue and submit a support diagnostic immediately afterwards and let me know here when you have done so? Please don’t share the number given, however. Thank you.

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