Full story of my experience here: https://www.reddit.com/r/sonos/s/mDsP6CGaEA
Genuinely looking for some support/answer from Sonos on the expected timeline and communication plan to affected users who have devices that can’t be used at the moment. Can anyone from Sonos provide some information for those of us that have devices that can’t be used/connected because of the botched app update?
Unfortunately, this forum is for users to help each other, not an official method to communicate with Sonos support. In fact, to my knowledge, the only Sonos employees who are in this forum are the few Forum Moderators.
So you’re unlikely to get an ‘official’ response here. Sonos forum moderators have posted a few things to review:
And
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates
Beyond that, you’re unlikely to get any response here in this forum.
Shame, because none of the existing threads, recaps, or AMA’s touch this issue. But thanks for your response anyway.
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