Hello,
My Sonos app is not controlling my Play 3 speaker anymore. The app is constantly showing error messages that there is no product found, yet it finds the product after about thirty minutes. I then play a song and half way through the song the app just shows the error message that there is no product! Yet it was playing the song!? I press the volume but there is no immediate response. Three minutes later the volume adjusts! There is tremendous lag with every single function on the app. Also if I press a function in the app (like Spotify) the whole app freezes and I have to try and close everything and start again. Also the app will not shut down, as it doesn't respond to commands in the app (as the app is frozen). I go to the 'force stop' command on my phone and this doesn't even work to stop the app.
The app is completely unusable and it is not communicating with my Play 3 properly. I've rebooted all devices and nothing helps. I don't want to factory reset the Play 3, as I'll lose all my music. I don't want to uninstall and reinstall the app, as again I'll lose all my music. Plus, even if I do these two things, things may still not work, and I would've lost all my music in vain.
Everything is set up properly with both phone and speaker on the same wireless router.
I was on hold for seventy minutes today to Sonos Support but no one answered, so I put the phone down.
I'm at a loss. Can anyone help?