To my knowledge, this error was fixed in the latest release of firmware/software. Have you installed that?

Hi @Ivanbrr 

Welcome to the Sonos Community!

I’m going to jump in here as I can tell you something that customers cannot - you have no system registered to the email address that you have logged into here. If you are using the same email to log into your Sonos app, it is the wrong email. If you have another email that you use, please try it instead. Or, if you have someone in the house who it might be registered to, try their account instead.

I hope this helps.

Thanks Corry, in fact I just found out that I had initially opened my Sonos account with a different email address years ago. It seems to work now! Thanks

I am having this same issue. I don’t believe I used another email. I am trying to set up a beam and getting same message. Could my wife who has Sonos account allow my email to sign into her account? Which is why I’m not owner? Any help is appreciated. 

Hi @Tworoads 

Apologies for the delay - I have been off work.

I can confirm for you that the account that you have used to post here has one Sonos device registered to it. If you have more than one Sonos device, you may well need to use a different account.

Please note that you can sign into the Sonos app with any Sonos account, but only when logging in with the account to which the speakers are registered will you be able to configure the system, so it is possible that you may need to try another account.

If the above is not of sufficient help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.