Surprising of what Sonos did some time ago - releasing a complete new app approach without a detailed testing. This is at least how it felt, and what the short release cycle right after the rollout just proves!

When trying to get in dialogue with them, Sonos is really skilled in just replying again and again the same text-phrases. “Thanks for your understanding”, … Individual dialogue isn’t possible at all. It seems like Sonos support is still overloaded with this crazy rollout-procedure. Each email contains apologizes for delayed replies due to huge amount or requests.

The manager being responsible for the development process just needs to get fired! How stupid can it be to do an rollout like this. The switch form S1 to S2 was already strange, but users at least have had a chance to choose. 
Why hasn’t Sonos done the new release in a similar way? Just rolling out in parallel to S2!

Strange promises about delivering missing features step by step are still not fully fulfilled. Or has anybody already seen the NAS integration (search) promised for mid June (or are we still at mid June?)? About the new search I was already in dialogue with Sonos a year ago, right after the release in S2. It was stated, that classic search will sty, as the new isn’t supporting NAS etc. So the problem isn’t new, but just has been ignored! Now I shall use Plex instead. Great idea, all problem even with 3rd party are just pushed back to the customer. Plex isn’t working perfectly, at least for me. My decision for Sonos some years ago (I started, when The separatly purchased controller CR200 was still up to date) was based on, that I just want to have a system, which just works, when turning on, now I get an really expensive playground, I would never have chosen, when knowing their behaviour.

What crazy guy has decided to kill simple features as “adding to list”, “play next”, …? 

Of course Alarm-Clock is still not reliable as well. I had it several times, that the alarm was not turning on or the alarm-settings in general sometimes are shown in the settings-dialogue and sometimes not. Still unstable!

All at all Sonos still has an arrogant appearance, although really all mistakes were causes just by them!

My feeling is, that the app had to be pushed out, to get support for Sonos Ace! Of course Sonos is NOT earning money with the app, but with the hardware. 

Nevertheless, now we are trapped with Sonos, as it might be not only me, having spent a lot of money into a system, you never can be 100% sure, that it will kill you. 
Sonos has shown, that they do not care about customers: Just have a look at the hardware-program, where suddenly older systems shouldn’t work any more. After long complains, Sonos reverted it. Then excluding older systems from S2. Now the great new app-release.

All at all, you never can trust Sonos at all! 

Once your reputation is ruined, you can live a completely carefree life!