songs wont play

  • 17 November 2023
  • 4 replies

I have a customer with approx 11 sonos amps, play bar, arc, subs etc. Frequently, he gets a message that the song cannot be played. All of the devices show online and he has to reboot the network for it to correct itself. He is in Canada using Cogeco fibe as his ISP. Has anyone seen this before? Any help would be appreciated.


Best answer by ratty 17 November 2023, 15:32

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4 replies

It sounds like a straightforward case of IP conflict. You’re an installer? 

Yes we are the installer

IP reservation is recommended.

Thanks. Will give that a try.