+14
Hi
Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.
So looks like just a glitch and I have noticed folks on Reddit also commented the same.
Anyone else got this little issue?
+14
I’m reluctant to do much more for fear of making things worse
+18
Hi
Thanks for that additional info. As you’re unable to play, I recommend you get in touch with our technical support team.
I am having the same issue but worse as it happens consistently. The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.
Does this mean that other controller devices don’t show the same issue?
+5
Thank you Sarah. So far I only dared to reboot the Boost but that made no difference. I will consider trying to reboot the Ones or everything but like you said I’m afraid too loose everything permanently.
+18
Hi
Thank you for that addition information. As you’re unable to play music, I recommend you get in touch with our technical support team.
The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.
Does this mean the issue only appears on that one device, and other’s don't exhibit it?
+18
Hi
Understood - thanks for trying!
+5
Hi
Thanks for that additional info. As you’re unable to play, I recommend you get in touch with our technical support team.
I am having the same issue but worse as it happens consistently. The blue dot and the words Updating appears randomly on different speakers on the device I used to run the update.
Does this mean that other controller devices don’t show the same issue?
Hi Corry. So far ONLY the device which ran the update appears to have this issue. I checked 3 other iOS devices in my household and they don’t seem to exhibit the same behaviour…for now at least.
+18
Can you please confirm that your ability to play music on your Sonos system has not been affected by this issue, as reported by
+18
Hi
Thank you! I can’t imagine this not being important information!
+14
Seems like an App issue to me
+14
Can you please confirm that your ability to play music on your Sonos system has not been affected by this issue, as reported by
Yeah I can play stuff fine and just checked my HT set up too as that has the Sub mini and 2 surrounds attached. All ok there
+5
Hi
+14
Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?
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If fact I’m sure what I just wrote is also a strange glitch
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It is like the App is just being really odd right now
+18
Hi
Given that
Settings » App Preferences » Reset App » Reset
Close the app afterwards, then re-open and choose “Connect to an Existing System”.
I hope this helps.
+5
Hi
+14
Hi
Given that
Settings » App Preferences » Reset App » Reset
Close the app afterwards, then re-open and choose “Connect to an Existing System”.
I hope this helps.
Still the same lol - you gotta laugh!
+18
Hi
Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?
I think this is most likely due to intermittent communication restrictions on the network between the app and the Associated Product (shown in About my System, this is the device chosen to be responsible for updating the app with live system information) - a reboot of the router and/or the Associated Product may help. The same thing is possibly responsible for the blue dot coming and going.
I hope this helps.
+18
Hi
Hi
Probably, yes - apologies for missing that.
Same here - sometimes it’s fine then it randomly tells me Boost is updating.
523561468 submitted.
All components report being at Build 71138080.
As I was typing and read the Boost version it then toggled to ‘Boost - Updating’.
+5
the moment I sign in, the blue dots come back along with the Updating notice!
that would explain why the other devices I tested did not exhibit the problem, none of them sign in!
+14
Hi
Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?
I think this is most likely due to intermittent communication restrictions on the network between the app and the Associated Product (shown in About my System, this is the device chosen to be responsible for updating the app with live system information) - a reboot of the router and/or the Associated Product may help. The same thing is possibly responsible for the blue dot coming and going.
I hope this helps.
I did try re-booting my router last night when the blue dot issue first arose to no avail so I don’t really want to do that again as I’m supposed to be working from home haha.
Surely this sounds like a glitch in the app itself following this update?
I’m inclined to leave it alone now seeing as my speakers seem to work ok, and hope for a further update to fix the blue dot?
+5
Signed in…
Sign out, close app and restart
+18
the moment I sign in, the blue dots come back along with the Updating notice!
that would explain why the other devices I tested did not exhibit the problem, none of them sign in!
Now that is useful/pertinent! Thank you - already passed along to my colleague (in fact, I think he’s just refreshing this page every minute now).
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