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I’m looking for some help.  I updated my Sonos system in April and lost the browse feature on the radio player app.  I contacted tech support then and got to the engineering department.  They assurred me that they would look into it and get back to me.  They still have not gotten back to me.

So I contacted them again at the beginning of November and once again got to the engineering department and they assurred me they would get back to me.  And, once again no response.  I tried calling and leaving a message with them to return my call based on my case number.  Its been over a week again and still no call back.  HELP…

I can not browse in my Sonos APP and therefore can not get any programming.  Any assistance would be greatly appricated.

 

 

Hello @Shop41a, thank you for the post.

I understand how this can be frustrating, I had a look on your case and I saw an email that was sent to you by our escalation team earlier today and your response right after.

I can confirm that the issue you are facing is currently being investigated by our team, and I also do not have an ETA to share.

I can see through our documentation though that there is an available workaround which I am not sure if it has been provided to you.

While searching in the Sonos App, please use Classic Search instead of the New Search to get Radioplayer results.

Have a look on the following Support Article: Switch between New Search and Classic Search in the Sonos app

I hope this helps.

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