hi
I have lost all my playlists and I have not done any reset only added a couble of ikea sonos speakers to my system
hi
I have lost all my playlists and I have not done any reset only added a couble of ikea sonos speakers to my system
Otherwise keep closing and re open the iOS app and they will eventually turn up.
Hi and thanks for the quick reply
I am using an android device
I followed the installation instructions when adding the ikea speakers - my gen 1 play 5 have not been disconnected or reset in the past few years.
All speakers are using wifi and here I have changed to a newly required mesh wifi system
All speakers are visible I my app
Jacob
I’m really not sure what’s happened here, as there is still not enough detail about the steps taken, unless you’ve perhaps somehow created a ‘new’ system by accident, but things are still unclear and I don’t want to suggest any steps to fix in case it makes matters worse for you.
You might be best to contact Sonos Support and see what they can glean from a diagnostic report.
Here’s how to do the diagnostic report (note down the report reference):
https://support.sonos.com/s/article/141
You can then perhaps contact Support Staff via this link:
https://support.sonos.com/s/contact
Hope you manage to get things sorted.👍
A few quick questions to perhaps clarify a bit more detail what took place during the install…
Hi and thanks for the quick reply
I am using an android device
I followed the installation instructions when adding the ikea speakers - my gen 1 play 5 have not been disconnected or reset in the past few years.
All speakers are using wifi and here I have changed to a newly required mesh wifi system
All speakers are visible I my app
Jacob
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