Playing Music from Laptop or NAS

  • 5 December 2020
  • 1 reply

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. 

The folder 'Music' is shared to Sonos with full permission but it's just not responding


Best answer by Annazel S 5 December 2020, 19:25

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1 reply

Userlevel 5
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Hi @User443206.

Thanks for reaching out, let me see what I can do to help.

This error means that Sonos is able to see the computer on the network, but the computer isn’t responding to the sharing request. Sonos is connecting to the correct device, but the device isn’t letting Sonos through.

It’s likely that a firewall is blocking the computer from sharing its music files with Sonos. Follow the steps in our firewall article to configure your firewall to allow file sharing.

You can find more information in our article on troubleshooting problems with the music library.


Let me know how that goes.