Agreed - they should have rolled back rather than trash the legacy app. How long do we have to wait? As of this morning, the app just crashes every time I try to use it. I have uninstalled it and use the desktop UI until they decide to deprecate that too. 8 $peaker$ down the drain. I want a refund!

As per other comments on the forum, this is a disaster which Sonos doesn’t seem interested in fixing anytime soon

Disgraceful customer service

Apart from the next app update tomorrow, you mean?

“Apart from the next app update tomorrow, you mean?”

Really? Where can we see upcoming app update release schedule?

THX 

What the hell? We’ve returned to our second home in the EU to discover the SONOS has totally destroyed the entire system with their useless app updates.

Why did you break it? The app does not work. What the hell are your developers doing? It is absolute garbage. Sonos should be held liable for releasing a software update that is not fit for purpose.

Furthermore, does SONOS boost actually do anything anymore with the new app?

Absolutely livid and disgusted!!!!!

What’s the point in bricked hardware and you can’t stream to it from the SONOS app? Nothing but errors.

Sometimes it works, most times it does not. Workaround is to Airplay directly to a device.

Turning out to be a very unfortunate BAD vendor investment.

bloody useless!

“Something went wrong. “

Yeah even sOnoS doesn’t bloody well know what’s wrong with its app and the integration services layer that it has unsuccessfully rolled out.

This has nothing to do with the customer endpoint network, DHC IP assignments, gateway routing etc

This is seemingly about botched up unsolicited consumer tracking that is breaking and destroying the customer experience.

Bricked is on point. Freaking nightmare. I own $3500.00 (usd) of black bricks.

The Boost will show in the web app (at least on my system), so it still works.

100% agree.

The arrogance of companies the force crap updates on us, rendering hardware that we have paid good $ for useless. DONT BUY SONOS.

All big tech does this, it seems to be the way of the world, Fu** the customer they are just cash cows to rinse as much money from as possible. Sonos are not interested in doing right for the customer if they were this would have been withdrawn and gone back to S2 within a week.

Instead they have pressed on in order to launch the new headphones and don’t care about the train wreck they are leaving behind. I wont ever buy another Sonos product. But it does teach me to beware of what I change to.

https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/

Yup and we’re not the only ones saying it!  Sack the entire “leadership team” NOW!

Agreed, it can’t do simple things like “keep the settings” you select saved...

New app SUCKS!!!!! Complete garbage, s2 worked fine, this sucks. It even hangs when trying to update. Says “update needed for products to work properly” and the update DOES NOT WORK PROPERLY! Problem updating again and again and again and again then “update needed for products to work properly”. FAIL.

My 30 year old BOSE WAVE RADIO still works better that my sonos system with the new app! 

UNACCEPTABLE SONOS! I’m talking to you!

I used to love my sonos but now I’m ready to trash this garbage. WTF sonos? 

Is there a class action lawsuit about this?

Not a single person who has posted about that has come back to say that one has been started, so far. I’ve not spoken to a lawyer about it myself, but I do wonder if the agreement you have when you accept Sonos’ use terms precludes that.

If you’re able to get a lawyer to start one, please post about it for the hundreds of people who have asked, and not done anything, or at least not returned to post about it. 

Well thank goodness I’m not the only one that this that the new app is TOTALLY WORTHLESS. 

No such thing as a single enhancement made to this new version. Complete rubbish. 
Sonos, please provide option for downloading the previous version. 

The app worked for a few days, I thougth to myself, GREAT!   I can use my sub again without my naighbours wanting to kill me….then it stopped again, can’t adjust bass +/- at all again.

I’m curious as to what Sonos Support said, when you called them?

It took me six tries just to get my music back on through their phone number support . No album artwork showing either.

i basically don’t use Sonos anymore just use Apple airplay to my speakers 

Jesus,i need to burn my sonos product.

How can it be this bad product

Agree with all of this thread. How did the best sound system in the world, become the worst in the world?  I now have 3 orphan speakers, a beam & 2 x Sonos 1’s that don’t talk to my tv, phone, iPad YouTube account or each other anymore. Done with Sonos. Can anyone recommend a new integrated sound system? Thks Kev 

“The app worked for a few days, I thought to myself, GREAT! “

Exactly!  Two weeks ago I thought my speakers were now responding as they did when I was using the old app.  But that only lasted for a week or so - now it’s back to the no-response, clunky system that arrived when the new app was launched 6 months ago.

When is SONOS ever going to get this mess sorted out ???

I like the idea of using Apple airplay instead of SONOS.  I haven’t tried that yet but will now, in desperation, give it a try