Have you been through the process advised in a specific thread on this forum to add your music library?

Deezer, who has some type of partnership with Sonos, is not working for past 2 days on iOS. Getting a message “try again, or try back later” or wording similar to that. Apple Music working fine.

When there is an issue with services, Sonos usually has a pop up on the forum but there is no issue shown here:

https://status.sonos.com/

so it looks like it’s an issue your side unfortunately.

Have you tried force closing the app and reopening? And have you updated the app to the latest one and run the latest system update (not necessarily as a Deezer fix but to ensure the speakers are up to date and rebooted which might allow Deezer to work again on your system).

By the way, I’m not sure Sonos has a partnership with any specific music service.

When is this nightmare going to end, and how? 

I have been a Sonos user for almost 20 years and I can’t believe they would let an app of this quality get shipped. Yeah I get it, you wanted to modernise the UI, I work in a software company so understand the complexity of bringing users on a journey of development.

But, could you screw it up so royally? It’s like you read the book on product management and then said let’s do the opposite. 
The new UI looks great but slows down common workflows, particularly around swapping between devices and services.

You deactivated my Spotify integration of favour of Sonos Radio which I don’t want to use.

But most of all, the part I can’t quite get past is the lag in the app, sometimes the buttons don’t register, or they register up to 5 seconds later which results in confusion and a flurry of additional button pushes that confuses the appt further resulting in additional lag. My wife and kids now refuse to use the app because of these issues, this was a main reason I invested in Sonos.

I don’t know what the answer is, but I suggest you take a serious look at your product development process and try to get back to the Sonos of old. Otherwise I fear you will lose a lot of loyal customers as there are now reasonable alternatives.

Apparently in the car park outside the Red Lion, Dagenham, a week on Tuesday. And how? With pool cues.

I tried giving the new app a chance… but it is terrible. Total failure! Too many issues to mention! At this moment, I can not and will not recommend Sonos to anyone. I can’t believe it’s taking this long to get the bugs worked out. 

ok so I dont even know where to put this to actully get answers cause obviously this is the place to vent frustration on new app but if there are answers i want them. here are 3 problems

1. new app i can not access my local library of music seriously WTF?
2. ok i have abunch of my library on different platforms a lot of it is on youtube music which ALSO IS HAVING ISSUES with the search function. i select search by artist or album (for music that is in my youtube library) and get “no result) 

great now i can only hear music that isnt mine and cant access music that is min

3. if i go to lets say youtube music and seach my library for the music i am looking for i shows up...awesome i can use air play….. not so much air play doesnt for some reason see my sytem groups i can only. play certain devices but not a group of device. 

so basically all the cool things about this app are done now im so frustrated as i can tell a lot of people are

RANT over let me guess no fixes?

Need to sell my system now thanks to the new app. Going back to Bluetooth speakers.

I now recommend people stay far away from this brand.  Nothing but problems after a year of relative stability.

The new app is laggy. I can’t connect my turntable consistently to my other speakers via a line-in to a Play 5. The buttons in the app lag. Error messages are common. I have also spent thousands of dollars on this brand and the experience now sucks. Cannot recommend this to friends any longer. Sonos, get the old app reinstated now!!!

You don’t actually need the Sonos App to play your audio to other Sonos speakers, but even if you did, just to get things started, you could then close the App and switch off your mobile controller device.

I would maybe look at the line-in audio delay ‘buffer’ settings and assuming you’re using WiFi to link/playback to any ‘other’ speakers maybe ensure the local 2.4Ghz WiFi band is using a non-overlapping channel 1, 6 or 11 and set its channel width to 20MHz only (if possible) and see if that perhaps resolves your issue.

I have been using Sonos for the last 9 years, and overall had been pretty happy with the system. This latest application update on iOS has made the system almost unuseable much of the time without asking Alexa to assist (where it can). The app is often totally unresponsive to volume changes, always seems to have a laggy user interface interface, is unintuitive and often looses sight of components. Unbelievably bad with no sign of any improvement on the way or acknowledgement of issues.

I’m moving house to a new build into which I’d planned to put in Sonos In-Ceiling and In-Wall speakers but this has made me very wary so I’m looking at alternatives actively and will probably be selling on my (significant) Sonos kit. Over the years I’ve accumulated a lot and sung the product’s praises but this has destroyed all trust. Such a shame.

I’ve given this new app time now but Jesus it’s bad, at first I just wanted the features ‘add to queue’ and ‘play next’ back because everything else seemed to work ok but now I’m all on to get anything to play at all, turning volume up or down is impossible so is actually stopping a track, tbh I can’t really do anything. 
Everyone will say it’s my broadband, etc but if I use it through the Spotify app that works fine so that is what I do. 
I’ve had my Sonos set up for about 10 years which has worked perfectly for the first 8 years maybe but absolute rubbish for the last 2 years and since this app to frustrating to use.

I will never buy another Sonos product again until I can actually get my existing products to work as they should. 
Granted some of my kit is not the newest but I’m certainly not confident enough to start replacing it with new Sonos products. 
I used to love my set up and have talked many friends into buying Sonos because of how good my set up was but I’m out. 
I’m not even asking for any advice because I’ve literally given up with it and can’t afford to waste any more precious time just to try and play a track and turn it up or down. 
Cracking community that’s helped me out over the years but shocking user experience now. 
 

I honestly don't know where to start with this new app update. Pretty flawless operation for about 12 years, with about 20 speakers around the house. iOS is laggy, loses speakers, hard to group together, stereo pairs drop sound from one side at a time. Honestly feel like crying! What the hell has happened. The desktop app on my Mac seems absolutely fine though so no idea what is going on. Broken broken broken

This:

https://en.community.sonos.com/ask-a-question-228987/interesting-read-on-how-sonos-is-changing-6899414?postid=16768407#post16768407

From my own experience it was the older devices (in my case the Connect:Amps )that were slow and laggy with the volume slider, plus they were having dropouts, which were an issue even before the new app.   None of the newer devices had these issues, so I have been gradually replacing the old Connects with the new amps and I really haven’t had any issues with the new app at all.

i appreciate this isn’t an option for everybody.  However I do see many posts with people having issues with Play:3s, Play1s and other older gear that in IT terms is a world away from the newer stuff, and I think that Sonos perhaps should have perhaps let these older devices live on with the older S1 / S2 only.  I think they are collapsing under the weight of the newer firmware and the demands of the new app.  

Fair comment. IMO the problem with them dropping the older equipment is some of this was sold less than 5 years ago (gen 2 connects/amps). Splitting the system again seems like a non starter. Rock and hard place it seems. 

I do appreciate that but the decline of these products makes me so worried about replacing them to find still having issues. 
If I was 100% confident that all my problems would be solved I think I would slowly start replacing them.

If Sonos raised the upgrade value and guaranteed everything worked I’d give it a go but I’ll just get by through the Spotify/BBC sounds apps for now. 

@Wrightytyke if you are in the UK, then check out Richersounds — they offer trade-in prices on many of the Sonos items that are more favourable than Sonos’s own deal.  Plus they offer a 6yr guarantee and items are easier to return if you change your mind.  I have used RicherSounds for all of my Sonos purchases recently.  I don’t know why this deal isn’t better known.  

Just returned to the UK from a five week trip to Europe and was expecting most problems with this useless new app to have been sorted. But unfortunately it’s as bad as ever!  Just can’t get it to play the same thing on half of my speakers. It says it’s playing !  But no sound comes out of half of them and the volume control is so clunky I’m afraid to use it - eventually it gets up to full volume but then I can’t reduce it - the neighbours love it!  
Oh Sonos !  What an earth have you done? 
I just bin every marketing email from Sonos as soon as it arrives. Never buy Sonos again. 

Simply appalling control. What have you done Sonos? Your customers deserve better. Please revert to S2 until you fix this rubbish. 

For the Android platform too! This release is a disaster.

For the Android platform too! This release is a disaster.

Agreed - they should have rolled back rather than trash the legacy app.