Contributor I

New Sonos app - The worst ever

Forum|Forum|2 years ago
May 22, 2024
218 replies
19349 views

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

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T

Thisappsucks

Contributor I

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

T

T.Bels

Lyricist I

The new app is the worse, and I can’t control my +10 Sonos devices anymore. Please remove this worthless software from the App Store and go back and redo the development!!!

T

T.Bels

Lyricist I

How do I downgrade to the previous version that works???

S

SeanL

Lyricist I

Literally the worst piece of software I’ve ever used. I’ve spent many thousands on Sonos products and they’re virtually useless. Class action imminent surely.

insanely insanely bad.
fire someone

Couldn't agree more. Why try and fix something that isn't broken FFS.

S

SeanL

Lyricist I

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

I would love to know how this app got signed off before it went live? Utterly astounding! If I could return my Arc, 2 x Play 5 (3rd gen) my Sub and 2 x Sl Play 1s I would in a heart beat.

R

remm

Contributor I

There was probably a change of software development personnel or a change in protocols that at this time software quality control is very poor.

N

Nav

Contributor II

Please roll back to the previous version of the app ASAP. My system is completely unusable. I am close to replacing everything (I have seven rooms and an Arc+surrounds setup) because I literally cannot listen to music right now. This is unacceptable.

I’ve been using Sonos since 2008. I have literally spent over $7K on sonos gear over the years. including replacing my full Sonos “original” setup with the gen 2 stuff. I am beyond livid at how little you care about your customers that you would push this absolute garbage on us.

G

Grinch25

Lyricist II

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:

Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively.
Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable.
Playback Failures: None of the speakers will play music after attempting to manage them through the app.
App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.

Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.

I urge you to provide an option to revert to the previous version of the app until these critical bugs are resolved. Additionally, I would appreciate a more responsive and effective support system to address these urgent issues.

Thank you for your immediate attention to this matter.

Sonos has taken an app that worked well 85% of the time to one that is virtually unusable. I was looking at upgrading to the newest speakers (x8) but now considering dumping the system and going with something else if this isn’t resolved quickly.

B

Bump23

Lyricist I

I agree with everything I am reading about this so called “updated app”. It is horrible to work with. to add to each of those issues - I shut off the speaker in one of my rooms this morning and it stopped playing - I went back in that room 2 hours later and the speaker was playing again. The app indicated “No Music”. I couldn’t shut the muscle off - had to unplug the speaker. I also have trouble adding my other rooms into the play group and/or removing them from the play group.

Very embarrassing when family and friends are hanging out over the weekend and everyone keeps asking “what’s wrong with your speakers”?

Bring the new app back to the drawing board and give us access to the previous version.

C

Cennroy

Lyricist I

This update has literally rendered my system 8 components useless. HELP!

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