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I have been a SONOS customer for over 10 years since the first SONOS speakers came out.  I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100.  The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify.  I did not experience this slow, start and stop experience on the previous original SONOS app (v1).  I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause.  Nothing else on my WIFI network has this slow experience.  The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1).   I am seeking possible solutions to the slow, start, stop issue that we are experiencing.  

Hi @STEW_MUSIC 

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of this issue you are having with a slow response when changing/starting tracks.

There are two explanations - either the app is slow in instructing the speakers, or the speakers are slow in making the change.

The former would depend on your local network conditions - regardless of your internet connection speed, and regardless of how other devices behave, your Sonos system will utilise your network in ways that most of your other devices will not. The most important difference is that the speakers - and the app - all communicate locally with each other. If your router’s configuration is getting in the way of that, you may well see poor response times.

The latter would most likely depend on your DNS server - if it resolves spotify.com, for example, into an IP address slowly, then that would affect your Sonos system in the way you describe.

I first recommend that you reboot every device involved:

  1. Turn off your router
  2. Turn off your Sonos devices
  3. Reboot your phone/tablet
  4. Turn on your router
  5. When WiFi returns, turn on your Sonos system and wait for all devices to boot before testing.

If that makes no difference, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they should be able to give you more specific advice once they see reports from the speakers.

I hope this helps.

 

From Sonos Support:  

Here are the instructions on how to factory reset your Play:5 (Gen.1) to set it up on your Sonos S1 Controller App:

  • Unplug your speaker from power, hold the mute button while you're plugging it back to power.
  • Keep holding down the button until it is flashing orange & white alternating. Once you see that light, let go of the button then wait for the flashing green light.
  • Once the product is flashing green, uninstall & reinstall the Sonos S1 Controller App. Open the S1 App, then select the 'Set Up New System' and then follow the prompts on the app.

Hi @STEW_MUSIC 

Please do not reset any of your speakers! Especially if they are on S1 and therefore have nothing to do with the reported issue!

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