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I and other customers should’ve been warned from downloading an updating their app, as I didn’t download it until almost a week after it was  available. Sonos is conducting bad business and possibly liable for our damages. Sonos knowingly had us download an app that wasn’t ready and is damaging my Wi-Fi and knocking me off-line at least 50 times a day. They knowingly had us download the update and after the first day, they knew it was corrupt and they still let us download it. I didn’t download it for about a week after it was out and I should not have been able to. They should have acted in good faith and warned me.  They’re arrogant defending their crappy product because they’re afraid of getting sued and they should be. I’m a civil litigator in Georgia and I’m seriously considering filing a lawsuit. I’ve had the Internet/cable company out twice already for Service related to this horrible app.  This is no different than if Sonos sent out a virus and damaged all of our computers.  Equally is insulting is that their arrogantly standing by their corrupt app and saying that it only will be another month or so and there’s no way they didn’t know that this wasn’t ready for the market and once they’re sued in discovery I’m gonna find out what they research and their testing on the app show them. If it wasn’t ready, then they conducted tortious and damaging business practices. And for the arrogant CEO to standby this app is infuriating

"Sonos knowingly had us download an app that wasn’t ready and is damaging my Wi-Fi and knocking me off-line at least 50 times a day." 

I'm no network expert, but what process in the software is causing this behaviour?  Proving cause and effect is going to be a tough nut to crack. What specific damages can you demonstrate in relation to this?   I'm also not a lawyer, but I find your argument less than convincing.

Yes, the update is rubbish. Yes, they should roll back. But threatening legal action is probably going to remain just that, a threat with no substance. 


Hi @Chris Piazza.Esquire 

Thank you for being a member of The Sonos Community. We, the community team, are not equipped to deal with legal matters in our Community. Your legal representative can guide you on how to get in contact with Sonos from a legal perspective. This thread will now be closed to any further posts.

Kind regards,

Corry P