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Answered

New App Question: i’m trying to understand my problem

  • August 17, 2024
  • 5 replies
  • 76 views
T

Hi, I recognize all the UI and feature complaints, also some of the new limitations imposed… and I can understand the uproar; but is the app as a controller and portal to the system just base functionally unuseable and unstable?  I’m having so many problems, and I can’t seem to see community concerns around simple functionality being crap too.  
 

if it’s a yes, sadly, I’ll have to look into an alternative control software, and that sounds almost worse. 
 

Please don’t troll me, I love my Sonos system, but I want to hurl it out a window lately.. thanks. 

Best answer by press250

I’ve never used the desktop app, I didn’t even know they had one! Not what I’m looking for though in a primary controller. 

Totally understand, @Tmsmith, I should have clarified: try the Windows/Mac desktop app as an experiment and see if each of your challenges are ‘fixed’ in the desktop app. That has help other users diagnose the snafus.

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5 replies

press250
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  • press250
  • Prodigy III
  • 633 replies
  • August 17, 2024

Hi @Tmsmith, some users (including quite sophisticated people) continue to have issues with basics like speakers disappearing in the mobile app. Sonos is well aware and hopefully these problems will be fixed in the coming weeks.

In the meantime, how does the Windows/Mac desktop app work for you? If yes, consider spending $3-5 on SonoPhone and/or SonoPad. Those deliver a frustration-free experience with solid functionality.

T
  • Tmsmith
  • Author
  • Contributor I
  • 3 replies
  • August 17, 2024

I’ve never used the desktop app, I didn’t even know they had one! Not what I’m looking for though in a primary controller. 
 

i (sadly it seems) appreciate the recommendation. 

T
  • Tmsmith
  • Author
  • Contributor I
  • 3 replies
  • August 17, 2024

My challenges are more basic than that btw: can’t tie speakers together, can’t change volume, can’t connect to the system… just rolling my eyes as I type it. 

press250
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  • press250
  • Prodigy III
  • 633 replies
  • Answer
  • August 17, 2024

I’ve never used the desktop app, I didn’t even know they had one! Not what I’m looking for though in a primary controller. 

Totally understand, @Tmsmith, I should have clarified: try the Windows/Mac desktop app as an experiment and see if each of your challenges are ‘fixed’ in the desktop app. That has help other users diagnose the snafus.

buzz
  • buzz
  • 24636 replies
  • August 17, 2024

Overall I have preferred the desktop controller. However, the last update has annoyed me because album listings have unwanted duplicates.

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