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Like many others, I’ve had issues with my music library (WD MyCloud NAS) randomly disappearing.  It’s seems to frequently occur when I take my Iphone or iPad out of Wi-Fi range and then return, causing the app to attempt to “find” the library again with random success.  On the other hand, the web app and/or the desktop app always has access to the library.  It probably doesn’t help that I have two Sonos systems (a Connect and a Port) in different locations so the app appears to take a lengthy time to reconnect to one or the other.

Has anyone found a workaround to this issue?  I reset the app numerous times a day, with hit or miss success.  I’m not a tech expert, but it seems the problem resides in the design of the app where everything is run through the cloud.  Could this be a Sonos server issue or just a poorly designed app?

The latest Sonos App is working okay here with my NAS (Netgear) and locally held SMB-2/3 shared library - The ‘Music Library’ entry ‘stays put’ in the App and never disappears… Might it be something on the controller device that ‘perhaps’ intermittently blocks the App connection to your local NAS? (Firewall/VPN/Security blocker etc?)

Edit: - The one thing I do see, is that some Artwork seems to be missing in some areas of the library, but hopefully that will get resolved eventually.

Use a different app. Examples: SonoPhone on iOS. 16.1 on Android. 

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