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Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
 

Does anyone else have this issue?
Ross.

You have to assume there will be an extensive post mortem after all this. What is wrong with Sonos’ processes, testing and QA that allowed this update to go out? Testing and QA should have prevented this release from getting out the door.


From my perspective @Corry P is the Forums equivalent to @KeithFromSonos on Reddit. Sonos have some amazing people working hard for them to try to assist customers through these trying times. Hats off to them i reckon!

Ross.


@RogerWF

Thanks for reporting about the queue / now playing issue… but it already was mentioned for several times on different threads. And as far as I know that will be part of the next queue/ playlist fix updates. So maybe @Corry P will confirm that Sonos also is aware of this „bug“.

 


Still cannot add my library. Once added everything is empty. Problem persists. Sonos sucks, sorry. Who has all the time to read through all these posts to just learn that there is still no solution to properly adding a library? Or spend hours with their support stuff by resetting the speakers only to then have to live with work arounds that in the end are broken with the next update? Once I find time I will downgrade to S1. Done forever with S2.


Still cannot add my library. Once added everything is empty. Problem persists. Sonos sucks, sorry. Who has all the time to read through all these posts to just learn that there is still no solution to properly adding a library? Or spend hours with their support stuff by resetting the speakers only to then have to live with work arounds that in the end are broken with the next update? Once I find time I will downgrade to S1. Done forever with S2.

Did you try adding the library by following the Sonos instructions here… 

https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos

The library share needs to use the SMBv2 (or higher) protocol. I suggest setting up the the chosen user/credentials on the share with just read-only access.

 


@mhd 

What exactly does „Once added everything is empty.“ mean?

Can you see an added share / music library in Sonos settings but there is no content visible under library source?

Or does it mean there isn’t any library in settings at all?