Since being forced to move over to S1 I get an error message every morning, saying that my music files are not available.
Theyt are - I can still play music from my library. But how do I get rid of this annoying message?
Question
Music files not available message since S1
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Hi
- When did it start happening?
- What device are you using to navigate the Sonos App?
- Have you tried using a different device to navigate the Sonos App to check if you are also getting the same error?
Kindly submit a diagnostic also in order for us to check your system. Let us know if you need further concerns. Thanks!
Apologies for taking so long to reply - I misse dthe email saying you had responded.
It started when I moved over from the old Sonos app to Sonos S1 and it’s happened ever since. It only happened on my Mac - there’s not glitch screen on my iphone, iPad or my Sonos controller. I spoke tdo Sonos, who said I should move the daily update of my music library to a different time (from 2am to 12 noon, in my case). That jus tmeantd I got the same glitch screen in the middle of the day rather than first thing in the morning when I opened up my Mac
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