My playbar/sub has dropped from the mobile app, but is still present in the PC desktop app. I've removed/reinstalled the app, factory reset the playbar/sub, and readded to the system. It's visible until I close the mobile app, then it's gone again but still visible on the desktop app. This very frustrating! Any ideas?
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Stop factory resetting the units. Factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit. Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.
Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:
Reboot/power cycle your devices in the following order:
Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.