I use KKBOX as music service. However, it does not work with the latest update.
I reauthorized and I can select the song. But no music play on my Beam Gen1.
Please help
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of the issue you’re having trying to play from KKBOX. So we can investigate, could you please recreate the issue and then submit a support diagnostic afterwards? Once done, please let me know by Direct Messaging me the number given at the end of the process.
If the song(s) you can’t play is a Recently Played or Favourites entry, please try browsing/searching for the track(s) instead, and let me know if there is any difference.
Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.