Do you have any other SONOS devices?

Nope. Only “ONE”. It is my first experience with SONOS. Very bad so far

It’s the new app. It’s buggy AF. 
 

The official advice from Sonos to “fix” this is use another device. 

So now I need to buy iPad???

Maybe SONOS would sell their devices together with iPads gratis?

Here is the current schedule for fixing issues.

That link goes to submit diagnostics. I don’t believe this is on the list with a fix date iirc

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updatesI 

App ver. 80.01.11 seems to work

The app sonos ver 80.01.11 is not working on IPHONE 14 - IOS 17.5.1

Any news about the next sonos app release with this fix?

Sadly we cannot rely on Sonos’ Customer Service. #overpromiseunderdeliver. More on that at the end for those who are interested.

I encountered the same issue after upgrading to a new phone. After a few trial and error attempts to resolve the problem I stumbled upon the solution.

1st, Click on your account in the upper right corner of the screen.

2nd, scroll down and click the “App Preferences” button.

3rd, scroll down and click the “Reset App” button.

After logging back into the App, all of my devices were available.

Now to my experience with Sonos’ Customer Service.

After purchasing 3 speakers through their “Certified Refurbished” store on Ebay, I found that 2 of the 3 were added to my system without issue. However, the 3rd speaker would not show up as a device that could be added.

After, trying the Soft and Hard Reset multiple times I decided to contact their Chat Support Option. It was Saturday morning, so the option was not available until 10 am EST. Well after waiting more than 45 minutes for a tech to respond to my request, I gave up and opted to contact Sonos through their Customer Support “Contact us” portal. I also sent the same message via email to the CEO, whose email address is included on their website.

Needless to say the initial response was the typical excuse, “We are currently experiencing higher than normal contact requests.” My response was, “Nonsense, Sonos is not committing sufficient resources to Customer Support.”

I later received an email from one of their customer services reps, who said that the CEO had told him to raise my request to Level 2. After copying my email to the CEO outlining the issue and expressing my frustration and disappointment, the rep said that the would setup a chat session for me. However, the times and dates offered were more than 2 weeks after my initial request for assistance. Clearly the dates were chosen as retribution.

#overpromiseunderdeliver

The dates offered were unacceptable, therefore, I decided to look for a replacement system. None are currently available. Subsequently, I have decided to consider the 3rd speaker as a loss. When an alternative system becomes available I will give all of my 14 devices away and purchase the new option.

Did I mention receiving the typical excuse, “We are currently experiencing higher than normal contact requests.” My response was, “Nonsense, Sonos is not committing sufficient resources to Customer Support.” #overpromiseunderdeliver

Sincerely,

Buzz Goss