That’s unusual. Have you checked to be certain that your account data on www.Sonos.com is correct? I think it pulls from the Post/Zip code, but it may include the country and city, I’ve never been sure. You don’t have to put in your street, though, I know that much.

Sonos uses that data to present to you much of what is in “add a service”, so if those fields are blank, you may not be seeing all the options. 

And, upon review, I note that Ivory Coast is not an authorized location for Spotify on Sonos. I would recommend getting in touch with Spotify, and asking them to authorize Sonos to carry them in that area.